Projects Leader

Printpack is seeking qualified candidates to fill the position of Projects Leader located in Minneapolis, Mn. Or Atlanta, Ga. This position will report to the Sales Manager.

Minimum Requirements & Preferred Qualifications:

• Relevant work experience in customer service, sales, accounting or business management, preferably within the packaging industry or another manufacturing environment
• Proficient in Microsoft Office Suite and familiar with ERP systems

Preferred Skills:

• Strong communication skills and comfortable building relationships with internal and external customers
• Works well under pressure and able to handle multiple priorities
• Detail oriented with a high regard for accuracy
• Analytical skills with an interest in and ability to work with numbers
• Self-directed with good judgment to make sound decisions independently and with coaching

Key Responsibilities & Competencies:

• Supports top volume account in broad sales territory with major focus on issue resolution, on-boarding, product support and identifying the right internal resources to engage based on the situation. Also provides assistance on smaller accounts that don’t meet the volume threshold on an ad hoc basis as issues come up.
• Takes ownership of the customer on-boarding process. Gathers information from customer contacts to enter new accounts into the system and request credit lines. Adds new bill to or ship locations as necessary.
• Provides an additional and elevated level of customer service support, interfacing with internal supply chain and plant management, to ensure customer requirements are met. Occasional involvement in order management to include order acknowledgements, expediting, shipping confirmations and tracking. Responds to customer complaints to include RMA entry, management, and follow up.
• Works with Sales and CDAs to support customer planning and forecasting needs.
• Supports trials and new item commercialization by facilitating communication between Sales, PDEs, CDAs and customer contacts while following trials from entry to customer delivery.
• Works closely with Sales & Credit tracking accounts receivables, processing/applying credits, ensuring proper payment of invoices, researching and resolving short payments, invoicing errors and unearned discounts, and adherence to payment terms for all assigned customers within the sales team. Enters request for billing and credits and serves as point person to address credit hold orders for assigned accounts.
• Tracks, manages and resolves aged inventory issues. Works with Sales to hold customers accountable to agreed upon inventory terms. Responsible for documenting and invoicing storage and warehouse fees. Responsible for tracking bill & hold inventory and assuring timely shipment or destruction.
• Manages & reconciles all internal and external graphics billings for assigned customers.
• Works with Sales & Pricing to assure price lists are kept up to date.
• Supports Sales Manager in pricing, proposal development, presentations, samples, reports, and information gathering.
• Gives administrative support as necessary for the assigned sales team.

Printpack is proudly an equal-opportunity employer. We are committed to creating an inclusive environment. Embracing diversity enhances our work culture and is vital to our success. We do not discriminate based on race, color, religion, sex (including pregnancy), national origin, gender identity, sexual orientation, marital/parental status, genetic information, age, national origin, ancestry, ethnicity, disability, marital status, military or veteran status or affiliation, or any other characteristic protected under applicable law.

To view your rights and government notices, please see the links below:

Know Your Rights  - Conozca sus Derechos  -  Your Rights Under USERRA (dol.gov)   -   FMLA   -   FMLA (Spanish) -  Polygraph Protection   -  Right to Work  -  Right to Work (Spanish)

Printpack is committed to helping individuals with disabilities participate in the workforce and ensure equal opportunity to compete for jobs. If you need a reasonable accommodation to assist you with your application for employment or job search, please get in touch with us by sending an email to [email protected].  Please include in your email a brief description of the accommodation you are requesting and the position for which you are interested in applying.