Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
Position Summary
You will administer the life cycle of the projects & service contract and contributing the growth of the business. This includes contract initiation, execution support, fulfillment & billing, maintenance and reporting. You will primarily interface with Rockwell Automation Customers, Distributors, and Business Unit personnel.
Key Performance Indicators (KPI)
1. Provide high-level administrative/ operational support to Customer, Distributors, and Business Manager
2. Complete assigned administrative tasks on timely manner and with high accuracy
3. Contribute in a team environment to meet the LFS country Annual Operating Plan
Primary Responsibilities
1. Execute Contracts
- Facilitate creation of contract order in SAP and set up any required scheduling
- Prepare welcome kit to Customers/ Distributors
- Communicate with Customer or Distributor on delivery schedule or shipment arrangement
- Archive contracts and retain good records of all related documentation
2. Fulfill Contacts
- Manage the schedule and organize delivery of services to meet contractual commitments
- Expedite services and procure parts through Logistics or from 3rd party Suppliers
- Inform and ensure adequate resources are booked in advance
- Provide operational support for internal personnel as required
- Prepare invoices or credit notes
3. Maintain Contracts
- Monitor contract performance by regular review
- Compile audit documents or other documentation for service delivery personnel.
- Notify Distributors of their upcoming and overdue commitments.
- Interact with internal/external customers to resolve customer commercial issues/concerns
- Manage the escalation of appeals process by prioritizing customer requirements.
4. Reporting
- Analyze data to identify opportunities to increase market share or support sales growth
- Prepare appropriate reporting to both internal and external customer
Other Responsibilities
1. Ensure thorough familiarity with all LFS Offerings.
2. Ensure compliance to Ethics, Standards of Business Conduct, other RA policies and the relevant government regulations in the geography.
3. Any other relevant duties as assigned by immediate Manager
KEY COMPETENCIES REQUIREMENT
Job Related Competencies
1. Ability to meet individual and team goals.
2. Customer-orientated, independent and results-oriented.
3. Excellent interpersonal, written, and oral communication skills.
What We Offer:
Our benefits package includes …
- Comprehensive mindfulness programs with a premium membership to Calm
- Volunteer Paid Time off available after 6 months of employment for eligible employees
- Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
- Employee Assistance Program
- Personalized wellbeing programs through our OnTrack program
- On-demand digital course library for professional development
... and other local benefits!
At Rockwell Automation, our commitment to diversity, equity and inclusion is built into our business strategy, and our daily interactions. Our diverse, equitable and inclusive culture unleashes potential, enables collaboration and progress and improves outcomes for our employees, business, customers and partners.
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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.
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What We Do
At Rockwell Automation, we connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more intelligent, more connected and more productive.
