Technical Program Manager

Oregon, Washington, Idaho, Utah

The Technical Program Manager is core to the successful execution of groundbreaking technology solutions that drive our consumer experiences. As a key member of the team, they are charged with end-to-end ownership over service or product development to enable highly scalable and quality solutions. They have strong communication skills, a desire to innovate, strong user experience empathy, an ability to investigate technical solutions, and a background in leading the entire software delivery life cycle to achieve results in a fast-paced environment.

General Functions and Outcomes

• Deliver products or solutions that meet users, business and team member needs without sacrificing quality
• Create, maintain, and communicate roadmap for services or product owned by team
• Ensures critical initiatives are prioritized and advances as needed when priorities conflict
• Take ownership in solution and always reflect on how to provide long-term value to the organization as a whole
• Drive user story review, and clarification sessions with teams to deliver maximum value with available time constraints and resources
• Rationalize technical requirements and business priorities in cross-functional teams
• Works closely with Development Manager to understand architecture.
• Lead work efforts and communications to ensure on-time quality delivery.
• Define direction / roadmap (short and long term).
• Serves as the interface between team and business partners.
• Creates User Stories and Tasks for team and prioritizes and grooms backlog.
• Proactively recommends courses of action to maintain delivery lifecycle, quality, and cost-effectiveness.
• Ensures documentation clear, concise, easy to find, and consumable
• Ensures quality and security are never after thoughts and are embedded within all processes.
• Drives delivery and outcomes through effective planning, task definition, scope management, cross team coordination, removing impediments, capturing feedback, protecting timeline, continual improvement, and customer communication; accountable for the quality and timeliness of all defined and agreed to deliverables, and for escalation and transparency for progressing to goals.
• Leads and communicates inter-project dependencies and issues (goals, resource allocation, release planning, technology architecture, etc.) and coordinates and/or leading the activities of team members and business partners (product owners, developers, etc) in efforts as appropriate.
• Uses understanding of business objectives to influence solutions that produce new insights and opportunities for the organization
• Ability to work from ambiguous goals and build technical solutions that create concrete, incremental value.
• Ensures team tenets and purpose of service are carried out.
• Ensures legal, security, and privacy partner review.
• Drives definition of key performance indicators
• Review documentation, code and repositories for information needed by other teams so developers are not interrupted

Minimum Requirements

• Thorough understanding of software development lifecycle from conception to delivery.
• Experience running full life-cycle projects or programs of an increasingly large and complex scale in a highly regulated industry.
• Experience working with key partners to collect business requirements as well as working with Product Managers to collect users requirements and translating into technical requirements.
• Exceptional organizational skills including prioritizing, scheduling, time management, and meeting deadlines.
• Effective verbal and written communications with technical and non-technical partners across the organization, including: facilitation, listening, and motivating team members.
• Experience acting as Scrum Master, and applying Agile standard methodologies.
• Problem-solving skills with proven track record to think out of the box and generate creative solutions.
• Demonstrated experience working with developers and key partners to deliver products or solutions.
• Knows how to prioritize user stories and acceptance criteria.
• Ability to effectively function in a fast paced, constantly evolving environment.
• Prior experience as a software developer preferred.
• Demonstrated experience in leading multi-disciplinary, high-performance work teams.
• Experience building software solutions in the cloud and an understanding of cloud computing methodologies.
• Experience influencing software engineering and agile methodologies within a team.
• Strong customer and user empathy with a consistent track record of working cross-group to design and deliver Services, Products and Coordinated Systems.
• Analytic abilities and experience with metric management and reporting.
• Shown success in gathering requirements, defining projects and scope, writing test specifications, and successful on-time deployment of technology.
• Experience implementing processes with key partners to effectively complete program initiatives. This includes requiring clear prioritized user stories and acceptance criteria, gathering regular feedback, protecting timeline, and keeping backlog groomed. Ability to escalate as needed.

The Technical Program Manager I would have a Bachelors in Computer Science, Engineering or related field and 5 years of technical program management or an equivalent combination of education and experience.

The Technical Program Manager II would have a Bachelors in Computer Science, Engineering or related field and 9 years of technical program management or an equivalent combination of education and experience.

We are an Equal Opportunity and Affirmative Action employer dedicated to workforce diversity and a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A background check is required.

If you need accommodation for any part of the application process because of a medical condition or disability, please email [email protected]. Information about how Cambia Health Solutions collects, uses, and discloses information is available in our Privacy Policy. As a health care company, we are committed to the health of our communities and employees during the COVID-19 pandemic. Please review the policy on our Careers site.