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Job Category
Products and Technology

Job Details

In this Technical Program Manager (TPM) role you will join our fast-growing Product Operations team to support creation and delivery of key MuleSoft product organization initiatives. You will partner closely with our Product Management, UX, TPM and Engineering leaders and teams to support key organization-wide operations, drive improvements, and automate reporting. You will work with and learn from senior Product Operations team members and leaders across our organization to proactively identify, develop and launch scalable solutions. The position requires working cross-functionally with team leads from engineering, architecture, user experience, product marketing, sales, technical field and back-office teams.

Product Operations at MuleSoft spans from onboarding, portfolio planning, Agile coaching, Product delivery practices through to product, customer and company readiness and field partnership. TPMs are team players who support and protect our core values, respect for our people, and keep trust first and foremost throughout the program lifecycle. The ideal candidate must enjoy being challenged, learning-by-doing, working as a team, using data to inform decisions, and have excellent communication and people skills. You're a great fit for this role if you have experience working across the software development lifecycle from incubation to operation, are a lean-agile guru, a stakeholder wrangler, a strong communicator and a driver of collaborative change management processes.

Program Manager Responsibilities

• Drive program planning and execution with initiative owners
• Drive process improvements (change management) while managing active projects
• Work with customer facing teams and product management to support deal/renewal product enhancement requests and voice of the customer initiatives
• Drive clear decision making (process, tools and facilitation) required to balance risk, effort and timelines
• Proactively identify and track risks and mitigations
• Guide timely escalation and/or negotiation up the chain when needed
• Ensure appropriate, regular cadence of communication across all stakeholders
• Conduct retrospectives and gather feedback and data on program success metrics
• Roll out internal process workflows and metrics to evaluate the efficiency and effectiveness of processes and solutions
• Run key meetings within your specific area, and as well facilitate conversation and drive actions.
• Ensure visibility of work and its status in our systems of record
• Ensure proper data collection and monitoring tools and dashboards are in place
• Communicate effectively with technical and non-technical stakeholders

Minimum qualifications

• 2-5 years experience managing technical, complex initiatives & projects from initiation to completion for a SaaS/PaaS based organization (Senior 5+ years)
• Ability to perform business/systems analysis to drive process solutions
• Excellent problem solving and troubleshooting skills and the ability to exercise sound judgment to manage issue resolutions.
• Proven ability to work and effectively, prioritize and organize your work and the work of others in a highly dynamic environment
• Experience working with software incubation projects & lifecycle management
• Experience practicing principles of Lean and Agile and how to blend with traditional project management best practices
• Preference for collaborative work as a member of a multidisciplinary team
• Experience overcoming the difficulties of managing projects with remote and global team members
• Strong written and oral communication skills
• Ability to use data to inform and support critical decisions

Preferred qualifications

• Experience with using JIRA (or equivalent)
• Familiarity with MuleSoft and Salesforce is a strong plus
• Preferred certifications in one or more: Agile Scrum Master, Kanban, Scaled Agile, APMG, Six Sigma Belts
• Experience in operations or business consulting, or similar analytical role

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