Technical Program Manager II - Marketplace at Uber

| San Francisco, CA
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About the Role
Join Marketplace, the core engine that drives matching of supply and demand across Uber services. In Marketplace, we provide the right incentives and pricing for our riders and eaters, as well as our drivers and couriers.
The Fulfillment organization develops platforms to orchestrate and manage the lifecycle of ongoing orders and user sessions with millions of active riders, drivers and eaters. Consistency at scale and platformization of complex business modeling are our mission. We build, maintain and optimize the foundational services/frameworks on top of which Uber's core fulfillment flow is built. More than 30+ teams at Uber interact with fulfillment to unlock new functionality for our customers.
In this role, you will help ensure that the Fulfillment organization within Marketplace is properly coordinated with its 30+ partners. The Fulfillment organization shares bi-directional dependencies with these diverse teams, and you will help ensure that consensus is achieved, documented and that progress towards goals is tracked and communicated clearly. You will be the key person to organize and execute these high-impact initiatives to increase the effectiveness of our product and engineering organizations.
The role demands a focus on details, effective communication, and the ability to juggle multiple priorities. Working alongside a cross-functional team that includes Engineering, Product, Data Science, and Operations in a fast-paced environment, you support the building and delivery of technology solutions that power our marketplace enterprise solution. You enjoy ambiguity and feel comfortable leading through influence.
What You'll Do
As a TPM focused on driving the success of key marketplace programs, you will work closely to align product and engineering teams to understand customer needs and unlock revenue generating opportunities. In addition, you will:
• Organize and execute as an important member of the marketplace team• Prioritize key critical initiatives based on impact through a data-focused lens• Anticipate and proactively solve long term system challenges through a deep understanding of business, product, and technology• Champion and lead effective decision making for world class system and architectural designs• Partner with the leadership and their extended teams to drive the communication and execution within the organization• Lead short-term deep dives and cross-functional project teams to structure and execute analyses needed to develop recommendations. Lead critical projects based on emergent business needs.• Develop and contribute to internal and external knowledge bases• Build enterprise grade endpoints for reliability, availability, low latency, and scalability
Basic Qualifications
• Excellent written and verbal communication skills and emotional intelligence• Strong organizational skills to prioritize many tasks without losing sight of the highest priority items• Bachelor's degree in Computer Science, Engineering, or Mathematics, related quantitative subject area, or equivalent practical experience• 2+ years experience as a Program Manager, TPM, or Engineering Manager in a software, SaaS, or systems development environment• Experience with or solid understanding of end-to-end software development.• Experienced in project management. Familiar with both Agile and Waterfall methodologies and able to understand the benefits of and comfortably operate within each.• Analytical and truth-seeking. Understand sophisticated concepts and make reasoned decisions objectively.
Preferred Qualifications
• Skilled at facilitating discussions. You get the right people in the room, let conversations run their course while they are productive, move them toward consensus when possible, and make hard decisions or call out, as required.• Ability to conceptualize and lead delivery in a microservice environment• Curiosity and passion about the user experience. Any time you use a new app, you search out all the interesting features, looking for hidden gems. You often find yourself thinking about how you would redesign the app to provide a more delightful, friction-free experience to users.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
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An Insider's view of Uber

What’s the vibe like in the office?

When I went into the office for my final interview with Uber, I had the same feeling that I did when I stepped onto my college’s campus for the first time: it just felt like the right fit. The office was high-paced but also relaxed and you could immediately tell that people were friends and genuinely enjoyed being there.

Paige Sammarco

Account Executive, Uber Eats

What kinds of technical challenges do you and your team face?

One of the big challenges today with experimentation is around guaranteeing correctness, especially for small changes to ensure confidence in results. Was that change the cause of new behavior? Did other experiments get in the way? It all comes down to how accurately you can detect small changes within consumer behavior.

Azarias Reda

Head of Uber's Experimentation API team

What makes someone successful on your team?

"It’s not just about the individual contributor. The most successful people are the ones learning from others. On my team, I make sure that everyone shares best practices and we foster a collaborative culture. So when you’re on a call, you’re never really alone. And that applies to everyone."

Ali Faivus

Head of Mid-Market Sales

How do you empower your team to be more creative?

We make sure we don’t ship org structures, but rather aligned products. How can our products complement one another, building upon each other to achieve our primary goals? Whether it’s scheduling, routing, predictive analytics, or operational excellence, we are acting as one, and smartly leveraging our domains and strengths.

Joe Chang

Director of Engineering, Uber Freight

How does your team reward individual success?

I believe recognizing someone’s contributions are a big part of team play. On our weekly meetings, we always start with a shout-out, and it’s amazing how this simple topic stimulates the team to recognize small victories and accredit colleagues for their accomplishments. This brings our team together and fosters a more collaborative environment.

Silvia Penna

Sr Manager, Central Operations

What are Uber Perks + Benefits

Uber Benefits Overview

Doing your best work means being your best self. To help, we offer a wide range of benefits and perks, some that only Uber can, to support your health and wellbeing.

Culture
Volunteer in local community
Our people, process, and technology can help transform cities into safer, more efficient, and more beautiful places. Learn more: https://www.uber.com/community/supporting-cities/
Partners with Nonprofits
Technology, when it's done right—and combined with good partnerships—has the potential to contribute to a better world for all. Learn more: https://www.uber.com/us/en/community/
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Were providing more flexibility for some employees to be fully remote and we’re establishing a process to apply to be fully remote if employees think that’s best for them.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Free Daily Meals
Game Room
Stocked Kitchen
Pet Friendly
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
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