We deliver digital workflows that create great experiences and unlock productivity.
San Francisco, CA

Staff Technical Program Manager - SWAT at ServiceNow

| San Francisco, CA
Sorry, this job was removed at 3:29 p.m. (CST) on Friday, February 18, 2022
Find out who's hiring in San Francisco, CA.
See all Project Mgmt jobs in San Francisco, CA
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Company Description
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
What you get to do in this role:
When you join the PlatformX technical program management team you will work side-by-side with some of the most innovative and collaborative product and technology leaders. You will be supporting the teams in all aspects of their operation to ensure successful development and release of these cutting-edge technologies. A major part is helping to identify and improve areas of process, approach, structure, or information flow that are holding the team back from getting to success easily. You will play a major role in successfully delivering the latest technologies that will help ServiceNow scale and grow.
  • You will partner with Engineering Managers and Product Managers to plan and prioritize work
  • You will be working with Stakeholders to understand requirements and negotiate solutions to issues
  • You will drive process improvements toward the consistent successful delivery of working product
  • You will be engaging the teams on multiple levels of planning and execution from release, to milestone, to sometimes even sprint-level
  • You will identify and manage cross-team collaboration and dependencies
  • You will be removing impediments to delivery of the initiatives
  • You will support the teams internal and external visibility to progress, status, timelines, risks and achievements

To be successful in this role you have:
We need someone who is process-oriented, results driven, and able to drive the software release process and collaborate to build the roadmap for the future. The key to success is the ability to be a flexible thinker and outstanding communicator who is comfortable working cross-functionally to develop and manage rigorous, well-communicated deliverables. In this role, you will drive delivery and capability excellence through the design, development and delivery of solutions and services.
  • Build strong, trusting relationships with development teams, product management, stakeholders, and cross-functional development groups
  • Proven ability to lead through influence
  • Ability to work effectively in both strategic and tactical spaces
  • Strong critical thinking and problem-solving skills
  • Excellent organizational skills to be able to coordinate complicated efforts and environments
  • High emotional intelligence to effectively manage a diverse team working in different environments
  • Exceptional team building and team management skills, including interpersonal skills, conflict resolution and negotiation
  • Demonstrated competence in key program management best practices: program planning, schedule construction and management; risk assessment & mitigation, change management and predictive metrics
  • Encourage, support, and guide continuous improvement of the team, its products, and processed
  • An orientation for execution with a strong process and metrics focus
  • Clearly communicate changes/requests to the team and status/compromises to stakeholders

Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
See More
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

An Insider's view of ServiceNow

What’s the vibe like in the office?

This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on, right? And you hear it in people’s voices. You see it in people’s work.


Software Developer

What does your typical day look like?

There’s never a day where I don’t feel like I’m doing something purposeful or valuable to my team or company.


Business Systems Analyst

How does the company support your career growth?

It’s a good place to be in, in that it’s a company that’s growing very fast, but it doesn’t have that big company feel. You don’t feel like a number in a system and you can articulate and know where you want to go. There are people here who can help you get there.


Account Executive

What’s the vibe like in the office?

ServiceNow is unique because the people in this company are so incredibly special and unique. I can't think of enough kind words and amazing words to say about them. They really are my family.


Senior Manager, Global Sales Development

More Jobs at ServiceNow