About Us

Heartbeat Health is a venture-backed health tech startup in New York. We are working to deliver the most effective, efficient, and engaging virtual heart care in the world. By 2030, over 40% of the US population will have heart disease, with direct and indirect costs approaching $1 trillion USD. Heart disease may be the most important health crisis we confront in our time.  

Heartbeat addresses this problem via virtual cardiology services that include diagnostic interpretation, telecardiology, and procedural referrals to bring virtual-first care to cardiology, and improve the outcomes and efficiency for cardiac patients.

Our team consists of passionate and proven physicians, engineers, scientists, designers, and founders attacking this problem from first principles, applying human-centered design, and developing evidence-based AI to solve this global issue. We collaborate with the American College of Cardiology, and we have been recognized as one of the 150 most promising digital health startups by CB Insights. We recently closed our Series B funding and are backed by Echo Health Ventures, Optum Ventures, DaVita Venture Group, .406 Ventures, Kindred Ventures, Lerer Hippeau, Designer Fund, and Max Ventures. We’ve been featured in TechCrunch, CNBC, Fast Company, and Forbes.

Heartbeat Health is seeking a stellar Solutions and Implementation Manager to join our team.

About the gig

• Report to our Senior Director of Product Management and help us define, architect, launch, and grow Heartbeat solutions, for various stakeholders, across several platforms.
• Solve client problems with uncommon thoughtfulness, creativity, and resourcefulness.
• Work with business development, customer success, operations, clinical, product, and engineering teams to oversee the solutions architecture of new opportunities.
• Attend client-facing meetings and work with the business development team to identify specific requirements of opportunities within the pipeline.
• Develop and maintain a deep understanding of the product's inner workings and interfaces, as well as operations processes.
• Map requirements to product features and operations processes in place, perform gap analysis to identify specific needs not addressed.
• Work with the product, operations, clinical, and engineering teams to identify viability of specific solutions for client opportunities.
• Work with the product, operations, and clinical team to document and prioritize specific features, processes, and pathways.
• Work with business development, customer success, operations, clinical, product, and engineering teams to oversee the implementation of new opportunities.
• Create project plans to manage the development of specific features, processes, and pathways in support of internal or external solutions.
• Lead release and launch of solutions, coordinating with various internal teams and oversee the progress of implementation of specific solutions.
• Help to configure third-party SaaS tools, such as Zendesk, Twilio, and Mixpanel to meet requirements of various projects.
• Act as a liaison to internal and external stakeholders and establish a regular update cadence.
• Assist in feature-level QA of new and existing features, as well as QA of processes and pathways to ensure a robust and reliable service delivery.
• Work with product leadership to coordinate with marketing, sales, and customer success teams before and after implementation to ensure a successful launch to users and customers.
• Work with product leadership to define, capture, and improve product success metrics.
• Work with our product leadership, product marketing, design, and data science teams to conceptualize, research, prototype, and test longer-term product initiatives.
• Draft documentation and communicate plans to senior leadership.
• Jump in to help the team fight any manner of fire that immediately and negatively affects the customer experience.

About you

• Have 3-5+ years of industry solutions architecture or implementation management with cross-platform, user-facing, data-driven applications for browsers and mobile devices - healthcare experience is a plus.
• Have fluency in scoping business requirements, distilling feature requirements, architecting solutions across technology and services capabilities, orchestrating implementation initiatives, and capturing and interpreting product success metrics.
• Have client-facing experience and are comfortable in business development and implementation calls with technical and non-technical stakeholders.
• Demonstrate strong technical proficiency working with SaaS products and solutions.
• Are willing to help own solutions quality, functionally testing features and services both during releases and proactively to ensure that customers have a great experience.
• Are incredibly creative, empathetic, and resourceful in problem solving – technical or design experience is a plus.
• Have an undergraduate degree in computer science or engineering, design, healthcare, business, or related fields.
• Demonstrate excellent oral and written communication skills.
• Are broadly knowledgeable about agile and scrum methods, cross-platform implementations, full stack software development, UX design, and data science.
• Can work closely with team members of various backgrounds, encouraging different perspectives and feedback to constantly improve product and process.
• Are comfortable working in a fast-paced and less structured startup environment.

Qualities that make a great fit include

• Understands the complexity of healthcare and the nuances of clinical workflows. Having cardiovascular knowledge or experience is a huge plus.
• Collaborates incredibly closely with internal and external stakeholders, at both an individual and team-level, to align work to organization growth goals.
• Dives into need areas as an autonomous, independent, self-starter who is energized by the ability to make improvements without asking for permission.
• Drives focus and culture to embody the role as a cross-functional glue among teams within the organization.
• Manages solutions design and delivery with the utmost empathy, detail-orientation, and communication to promote on-time, robust, and successful launches.

Why you'll love working here

• We're mission-driven: we're revolutionizing the way cardiovascular care is delivered
• Up for the challenge: make a big impact by joining a fast-growing team in its early stages
• Great people: become a part of something incredible, and do it with an exceptionally talented, multidisciplinary team.
• We care about diversity: diversity allows us to build an excellent patient experience. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Perks: 

• opt into comprehensive health, dental and vision benefits
• enjoy flexible leave policies
• work in a modern workspace in a prime location
• unlimited office snacks, tea + coffee




In addition to finding people who are truly excellent at what they do, our team is founded on a set of values we hold close to heart:

Our Values

• Be amazing at what you do, without ego.
• Take ownership and be accountable to yourself and the team.
• Move fast with our stakeholders' best interests at heart.
• Be open to a breadth of ideas, but focused on delivery.
• Measure and improve what really matters.
• Be candid and honest with people.
• Demonstrate high integrity, always.
• Help others and appreciate those who help you.
• Be a kind and decent human.
• Have fun.

We are looking for an exceptional, experienced Solutions and Implementation Manager with a demonstrated track record of managing the onboarding of new clients into technical solutions. Experience in healthcare or digital health is a plus. You have the technical chops to manage solution delivery yourself with little direction, but your real superpower is guiding a diverse and talented team to realize an even bigger vision for what that solution can become.

You’re an amazing problem solver who is open to new ideas, thoughtful in your approach, pragmatic in your delivery, constantly learning, and up for a challenge. You elevate the work of those around you.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.