The Walt Disney Company
Create the Tech Behind Our Magic
Santa Monica

Senior Technical Program Manager, Content Experience at The Walt Disney Company

| Santa Monica
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Locations: New York City, Santa Monica, Seattle
Disney Streaming is looking for a Senior Technical Program Manager to facilitate the development, rollout, and adoption of several projects adding new functionality as well as to scale our content and experience delivery platform services and infrastructure. In this role, you are expected to work with various partners including Product, Operations & Engineering Teams to coordinate cross-team initiatives that deliver on Disney Streaming’s business goals & objectives.
The content experience and delivery platform teams build backend services, APIs, and capabilities to enable a personalized viewer experience on a wide array of platforms serving tens of millions of users. You will shepherd the development process for related teams, ensuring that it is both effective and tailored to the team’s domain. You will also be a key partner to the functional managers of your team members, ensuring that they have visibility into team members' engagement and contribution.
This role involves a combination of team-level and cross-team program-level planning and execution across multiple teams and projects as outlined below.
Responsibilities :
At the team level, this role will be responsible for team project deliverables through running scrum ceremonies and other related team-level project management duties
  • Scrum master / scrum ceremonies
  • Backlog management
  • Stakeholder management
  • Cross-team communication
  • Vendor relationship management (DataDog, others)
  • Team level projects delivery – Orchestration, Project Solo, Star+ Launch

Develop project plans across teams that detail the development and deployment schedule for the implementation of the projects above, rollout and operational adoption. This includes:
  • Collaborating with architects, development, DevOps, QA teams and operations partners to confirm requirements, levels of effort, and schedules
  • Identifying dependencies between groups and scheduling work as needed.
  • Planning service launch, including communications with product & operations users. ○ Planning the transition from development to operational state.
  • Identifying and managing areas of impact for related and tangential internal systems and components
Drive and monitor the execution of the plan above. This includes:
  • Documenting impacts and work required by software engineering teams using Jira, Confluence, and related tools.
  • Confirming acceptance of work by the business users and external auditors
  • Documentation and communication to stakeholders of project states, progress, updates and issues
  • Managing the schedule and on-time delivery
Manage the scrum teams’ backlog and day-to-day execution of the backlog. This is to ensure the on-time delivery of related projects while meeting the incoming requests to meet Disney Streaming’s business needs:
  • Regularly hold agile scrum ceremonies, such as daily standup, sprint planning, backlog grooming, sprint review/retro, etc.
  • Triage and prioritize the incoming work/requests to the scrum team.
  • Update scrum team’s road map and communicate changes to stakeholders
  • Capture and communicate standard metrics such as velocity, committed to completed.
  • Evolve practices and ceremonies as needed.

Basic Qualifications :
  • Experience with backend services, APIs, and microservice architecture
  • Knowledge of service-oriented architecture, object-oriented development, build processes, change control, and release management
  • Ability to understand technical details and distill them for appropriate audiences is key.
  • Excellent verbal and written English communication skills

Additional Information :
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Because our employees and cast members are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, health and savings benefits, time-off programs, educational opportunities and more. Together, these rewards make up a comprehensive package that help you live your best life, grow personally and professionally and take advantage of the special extras that only Disney can provide.

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An Insider's view of The Walt Disney Company

How does the company support your career growth?

Over my 13 years with the company, I’ve had passionate leaders and colleagues with diverse backgrounds who have taught me and given me opportunities to expand into areas I never thought possible. You have the freedom to take career risks and apply your previous experience in ways you may not anticipate.


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Disney has always been at the heart of the evolution of the media industry, and technology is an essential part of that. The way that we tell and consume stories in the future is going to be completely different than it is today, and The Walt Disney Company is uniquely positioned to shape and create that future.


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