Senior Manager COE, Program Delivery
About the company
We believe in a world without misdiagnoses, where every patient receives the best opportunity to recover and lead a healthy life. And we are the team solving this problem every single day for millions of patients across the country.
Covera Health is transforming how quality health care is measured and delivered. We are starting in radiology where the wrong diagnosis can lead to a cascade effect of misguided care, enormous patient harm and, for some, a missed opportunity for recovery. An early and accurate diagnosis is the patient’s best chance to get better.
Our first product uses a proprietary framework that leverages advanced data science and artificial intelligence to help patients receive an accurate diagnosis. Today, we are working with some of the largest healthcare payers in the country to impact millions of patient lives. With a pipeline representing 25% of insured individuals in the US, the opportunity to transform radiology and, in turn, improve patient care across the globe is in front of us.
Headquartered in New York City, Covera Health closed a $25M Series C financing round with Insight Partners, a leading global venture capital and private equity firm investing in high-growth companies that are driving transformative change in their industries.
About the role
We are looking for a Senior Manager COE, Program Delivery to help deliver value to our customers every day. In this role, you will be responsible for managing relationships and day-to-day operations of our program with our clients’ vendor partners. You will be responsible for working with these external stakeholders to identify and resolve program issues and drive enhancements. You will also be responsible for communicating the status of complex issues and processes with internal stakeholders and our leadership team. This is a unique opportunity to help shape the future of Covera’s core product while building a broad skill set and relationships with key leaders across the organization. We are looking for an entrepreneurial, driven, results-oriented business builder energized by cracking challenging problems with an analytical mind and persistence.
You will be expected to:
- Develop and maintain strong relationships with our clients’ vendor partners and facilitating regular touchpoints to monitor program operations
- Develop a detailed understanding of our current operational processes and support systems
- Identify, quantify, and communicate program issues and enhancements to Operations, Customer Success, and Network teams
- Create dashboards to regularly understand and communicate operational metrics and overall program health status to stakeholders, including Client Success and our leadership team
- Own specific ad-hoc analytical/research projects relevant to the success of the product. Examples might include:
- Evaluate physician referral patterns to drive increased utilization
- Assess local market dynamics to understand expansion opportunities
- Support other teams as needed to deliver on urgent needs or stand up new processes
Requirements
- 3+ years of experience in fast-paced, self-directed environments such as startups, finance, consulting, or healthcare (preferred) roles
- An ownership mentality and passion for creative problem solving
- A strong background of solving complex problems (e.g., analytical, conceptual, financial modeling) with the ability to clearly structure your approach, source relevant data, explain your assumptions, and communicate findings through polished deliverables at both the strategic and tactical levels
- Experience managing and prioritizing multiple projects while effectively balancing deliverables, resources and risks
- Strong interpersonal and communication skills with experience managing internal and external stakeholders (e.g., Covera-wide, customers, vendors)
- Ability to ingest issues from stakeholders, set expectations, and effectively prioritize
- Strong organizational skills and desire to work in situations with constant change and flux
- Comfort flexing across various functions to help the business move forward
Benefits
You will be a full-time employee with a competitive salary, stock options, and great benefits. These benefits include medical, dental, and vision insurance, HRA, 401k, pre-tax commuter benefits, flexible paid time off, and--when we go back to the office--a comfortable office space filled with a variety of quality snacks and beverages. Most importantly, you’ll get to know each of us and we love to work together to find solutions. We are a talented, fun, focused, and unique team of people who are truly passionate about changing healthcare for the better! Even while remote, you'll experience the Covera culture as we offer a host of virtual experiences including a book club, fitness club, guest speakers, dynamic slack channels, and more!