Mailchimp is a leading marketing platform for small businesses. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaigns, CRM and analytics tools.

The Customer Experience (CX) & Design team is a multi-disciplinary department comprising brand studio, product design, design operation and CX design. Our mission is to create experiences that inspire small businesses to deliver the most value to their customers. We work cross functionally with just about every team across the business from marketing to product to culture to deliver a unified customer experience and make things feel like Mailchimp.

We're seeking a Sr. Design Program Manager to join our Design Operations team to support our CX Design team. In this role the Sr. Design Program Manager will partner with CX leaders across Experience Strategy, Measurement & Insights and Standards & Tooling to implement and maintain CX programs, systems, and processes to achieve CX strategy and governance goals across the business.

We value flexible, creative, self-driven individuals who care about the work they produce and the people they work with—and we love a good sense of humor, too. If you are a highly organized,  excellent communicator skilled at working cross functionally, and collaborating with other teams to deliver high quality outcomes, we would love to hear from you. 

What you’ll do: 

• Supports CX weekly operations activities, tracking and reporting required to ensure leadership visibility and alignment with CX design scope, timelines, priorities, blockers.
• Builds needed documentation and artifacts to properly support initiatives and gain alignment across CX teams to enable connections as well as the quality of the business outcomes
• Cooperate with peer departments operations to orchestrate communication and interdependencies between working groups, and inform optimizations to company wide operation processes
• Collaborate with peer design managers, consult design leaders, partner with social peer management group to optimize programs and processes
• Help CX leads and design team members understand timelines, priorities, and manage escalations with Design Management & Leadership as they occur.
• Manages vendor & budget management processes and tracking for CX teams including freelance contracts, POs
• Supports headcount growth needed for teams including consolidation of request for reviews & approvals by Directors
• Be a creative problem solver who encourages designers, calms partners and brings folks along the creative journey, all the while seamlessly navigating ambiguity and adversity when needed.

We’d love to hear from you if you have: 

• Excellent organizational & prioritization skills, with attention to detail, process knowledge and ability to multitask
• Adapts quickly in a fast-paced, dynamic and sometimes ambiguous environment
• Proficient in G Suite, Microsoft Office, Slack, Confluence (as well as other project management tracking tools). 
• Proven ability to successfully build, implement CX Programs like Experience Strategy, Measurement & Insights and Standards & Tooling
• Highly experienced in design thinking, CX, facilitation and managing programs
• Champion of diversity. You recognize the value diversity brings and leverages different perspectives to enhance organizational culture and drive performance.
• Exceptional written and verbal communication skills.

At Mailchimp, we understand that experience comes in many forms. We don’t just appreciate differences, we celebrate them, support them, and hire peeps from a wide variety of backgrounds because it makes our company stronger. We’re dedicated to adding new perspectives to the team - so if your experience aligns with what we’re looking for (even if you don’t check every single box), please consider applying!

How you’ll work:  Our Core Leadership Behaviors are the observable and measurable leadership actions and skills that contribute to our effectiveness and success in our roles at Mailchimp. They determine how we do our jobs and how we meet our goals, enabling us to bring out the best in each other and execute on our strategic plans to deliver for our customers.

• Thriving in Complexity: You unravel and make sense of potentially sophisticated, incomplete, and contradictory information to effectively solve problems. 
• Nimble Learning: You tackle problems with experimentation, using successes and failures to inform future decisions
• Expecting the best: You hold yourself and others accountable to meet commitments
• Collaborating Courageously: You build partnerships across the company and work collaboratively with others to meet strategic goals
• Cultivating Candor: You act with integrity and earn the confidence and trust of others through honesty and authenticity
• Inclusive Leadership: You recognize the value diversity brings to our organization and leverages different perspectives to enhance organizational culture and drive performance
• Customer Obsessed: You listen hard to customers, understand their challenges, develop relationships with them, and deliver products that remove their obstacles
• Action Oriented: You initiate new opportunities and face tough challenges with a sense of energy, enthusiasm and service

*Mailchimp currently offers flexible and remote options in Arizona, Arkansas, California, Colorado, Georgia, Florida, Illinois, Kentucky, Louisiana, Massachusetts, Minnesota, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, and Washington. If you are unable to work from one of these registered locations, you will not be eligible for employment.

Curious how hiring has shifted at Mailchimp due to Covid-19? Click here to find out more! 

Mailchimp is a founder-owned and highly profitable company headquartered in the heart of Atlanta with offices in Brooklyn, Oakland, Vancouver, and London with additional remote work locations available. Our purpose is to empower the underdog, and our mission is to democratize cutting edge marketing technology for small business. We offer our employees competitive compensation, fully paid benefits (for employees and their families), and generous profit sharing, and are a flexible-first organization. We hire collaborative, customer obsessed, problem solvers and give you ample opportunity to grow and succeed.

Mailchimp is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis race, color, citizenship status, national origin, ancestry, sex, gender (including gender expression and gender identity), sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, genetic information, or any other factor protected by federal, state or local law. Mailchimp also prohibits harassment of applicants and employees based on any of these protected categories, and complies with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.