Job description

We are excited to announce we are looking for a Project Manager to join our team!

The Project Manager, Project Support will manage the operational aspects of the Project Support team. The Project Support team provides end user support of our Salesforce solution, data stewardship, and business operational support. Our goal is to provide exceptional services to our internal and external customers. The Project Manager, Project support will ensure that all project work and assigned operational projects are completed in accordance with SOPs, policies, and practices. A successful candidate must have experience managing operational activities, providing end user support and suggesting operational process improvements. The position liaises with the cross-functional teams within the organization to drive the identification and delivery of solutions that support Patient Project Support

This role requires relationship management, business analysis, and project management skills as well as knowledge of various applications such as Salesforce.com, Veeva, Tableau, and Processes etc.

Responsibilities include but are not limited to:

• Support the Director, Project Support with project activities to achieve quality deliverables and high customer value.
• Manage operational processes for activities such as: marketing cloud emails, new users, and account record transfers.
• Manage operational projects including process improvement and implementation of new support tools and processes.
• Develop and provide project support operational status reports.
• Provide project status updates leveraging weekly status reports, risk log, risk mitigation plan and project dashboards etc.
• During project initiation, collaborate with project sponsors to define objectives and resource managers for project staffing.
• Leverage process improvement tools to streamline operational processes.
• Drive the execution and delivery of solutions by managing cross-functional stakeholders including IT and Business functions.
• Collaborate with project team to develop project timelines and develop appropriate risk mitigation strategies, contingency plans, etc.
• Assures that all activities are performed in compliance with standard operating procedures (SOPs) and client SOPs (if applicable).

Minimum requirements:

• Bachelor's Degree required
• 5+ years Project Management or 5+ years as Help Desk management
• Salesforce experience required
• Biotech/Life Science industry experience is preferred.
• Customer Support or Help Desk experience preferred.
• Experience working in projects where multiple functions work in a matrix structure
• Ability to quickly learn details of multiple IT systems, integrations and cloud applications
• Demonstrated excellence in critical thinking and analysis, small and large group facilitation, and presentation skills.
• Demonstrated ability/experience in thinking at a high-level but have the ability to get into details
• Excellent interpersonal, verbal and written communication skills.
• Ability to work comfortably at all levels within the organization up to the senior management level.
• 10% travel required

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

As the COVID-19 virus continues to evolve, IQVIA's ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status