Project Administrator, Product Solutions - Remote at CaptivateIQ (Provo, UT)

| Provo, UT
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Created by a team with decades of commissions experience, CaptivateIQ is pioneering the new standard in commission management and enabling companies to reclaim the power of incentives.

Calculating commissions is mission-critical. And it’s really, really hard. Each company has a unique commission structure that involves far more calculations and data than a typical salary payroll — and for many, commission is one of the largest expenses on the P&L statement.

When CaptivateIQ was founded in 2017, compensation leaders were tracking and managing sales data using costly legacy software or, in the worst cases, a single spreadsheet. There were no other options but to use opaque, error-prone processes to manage commissions. Our founders knew this could be better. So they created the solution that they’d want to use: CaptivateIQ.

Today, the best teams use CaptivateIQ to strategically manage and maximize the power of incentives. Twenty-eight of the Forbes Cloud 100, including leading brands like Amplitude, Gong, and Hopin, use CaptivateIQ to power their commission programs. We have over $164.6M in funding from ICONIQ, Sequoia, Accel, Workday Ventures, Sapphire, Y Combinator, Amity Ventures, GTMFund, S28 Capital, and other top investors. We’ve grown over 3x by all measures in the past year – including revenue, customers, and employees – and we’re searching for more great folks such as yourself to help us transform the world of commission management.

We’re proud of our 5.0 rating on Glassdoor. Our remote team comes from diverse backgrounds and experiences, which helps us better serve our customers and each other. People are at the heart of our open and inclusive organization, and we bring transparency, humility, and respect to everything that we do.

About the Role

We are searching for an organized and detail-oriented Project Administrator to support the successful deployment of CaptivateIQ software for our customers. As a member of the Product Solutions organization, you will provide project management support for a team of consultants working on multiple, concurrent deployments. You will ensure that the established project management framework is followed and foster transparency and accountability around process both internally and externally. 

The Product Solutions Team is growing rapidly, and we’re laser focused on efficiency and scalability. You will have the opportunity to deepen your project management expertise by supporting a wide range of projects, leveraging project management software such as Smartsheet, and proposing and implementing process improvements that provide an even better customer experience. 

Responsibilities

  • Manage the end-to-end project delivery process by coordinating customer, partner, and internal staff to ensure successful implementations
  • Create and maintain customer-facing project plans and resources in Smartsheet 
  • Host project kick-off calls to review roles, a project timeline, milestones, and deliverables 
  • Host and/or attend internal and customer calls to communicate project status, as needed 
  • Monitor progress of projects to ensure alignment with SOW terms and timeline 
  • Facilitate customer change requests as needed
  • Maintain oversight of project status and performance across multiple consultants 
  • Work with Product Solutions management to resolve customer escalations
  • Collaborate with various CaptivateIQ teams to streamline and complete customer requests
  • Tailor your level of support and involvement based on customer needs, project complexity, and other factors 
  • Provide administrative support to internal and partner consultants, as needed
  • Interact with platforms supporting our Product Solutions team, including, but not limited to: Smartsheet, DocuSign, Google Suite, Salesforce, Notion, and Slack
  • Create and maintain reports and dashboards on performance across a portfolio of projects, making data-driven observations and recommendations 
  • Thoughtfully transition engagements from Product Solutions to Customer Success including sharing project summaries and facilitating knowledge transfers 

Requirements

  • 3+ years of professional experience, preferably in project management or consulting services of SaaS business applications such as CRM, ERP or HR
  • Ability to manage a large portfolio of engagements simultaneously
  • Excellent organization skills, attention to detail, and driven to get things done
  • Ability to collaborate with a variety of stakeholders to achieve complex outcomes 
  • Demonstrated skills in internal and external customer service and relationship management
  • Clear communication skills
  • Adaptable; able to navigate uncertainty and change
  • Open to learning new knowledge domains and skills, open to new ideas
  • Maintain a sense of urgency to move fast and drive results
  • Show integrity, transparency, and reliability in all aspects of your work
  • Passion for continuous improvement

Bonus Points

  • Knowledge of incentive compensation or financial processes
  • Experience at tech start-up 
  • Experience with Smartsheet

Benefits

  • (US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents
  • Unlimited vacation days and quarterly mental health days so you can recharge
  • $1,000 to explore your dream destination on your work anniversary
  • $500 annual professional development stipend to continue growing and learning
  • $500 home office stipend to decorate your home office
  • $1,000 caretaker stipend to make sure our parent colleagues are being supported
  • Virtual team lunches to keep you connected
  • (US-ONLY) 401k plan to participate in and save towards the future
  • Newest hardware and tools for the job
  • Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. ERGs directly support our company-wide DEI goals as a space for developing and retaining diverse talent

Notice for Prospective Candidates

  • We are aware of active recruitment scams using the CaptivateIQ name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never do the following:
  • Attempt to correspond with a candidate using a free web-based account, such as an email address that ends in @gmail.com, @yahoo.com, @hotmail.com, etc.
  • Make an offer of employment without conducting multiple rounds of interviews face-to-face using secure video-conferencing technology.
  • Ask candidates to cash checks to buy equipment on behalf of CaptivateIQ.
  • Ask candidates to make a payment in order to be considered for a position.
  • Make early requests for candidates' personal information such as date of birth, passport details, credit card numbers, bank details and social security number, etc.
  • Please note that we’ll only ask for more sensitive personal information in connection with background checks after an offer is made

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Technology we use

  • Engineering
  • Sales & Marketing
    • PythonLanguages
    • DjangoFrameworks
    • AWS (Amazon Web Services)Frameworks
    • HubSpotCRM
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM

What are CaptivateIQ Perks + Benefits

CaptivateIQ Benefits Overview

We strive to offer you the flexibility and rewards that you need to do your best work, recharge and continue to develop your craft. From Employee Resource Groups (ERGs) supporting our diverse employee community to a $1,000 travel stipend on your 1-year work anniversary, our perks and benefits help us maintain a healthy work-life balance.

Culture
Friends outside of work
Intracompany committees
Culture Committee, ERGs and much more!
Team owned deliverables
Diversity
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Happy Hours
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within

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