What You Will Do

• Ensure predictable, consistent, and successful delivery of the program as defined in the program charter/scope
• Develop and Manage the complete view of the overall program to the organization and all stakeholders, at all levels, including executive management at the highest level
• Exhibit proactive behavior by engaging in program planning activities, including but not limited to: Defining the overall scope of the program; Creating and maintaining a consolidated timeline highlighting the major milestones and associated dates for program activities; Identifying and communicating project dependencies and impacts; Putting mechanisms in place to ensure on-going control of the program (E.g., Program Approach, Risk Management, Issues Management, Change Control, etc.), ensuring proper turnover to Operations for all components
• Execute programs in alignment with governance as defined by Client Leadership
• Ensure success criteria defined upfront to promote alignment and actively manage to expected program outcomes
• Keep all stakeholders (internal & external) engaged in the program, aligned on expected outcomes and informed about what is occurring throughout program
• Proactively communicate the program's progress on an on-going basis, ensuring transparency throughout program lifecycle. Provide leadership and key stakeholders with the information and venues to make effective, timely decisions
• Provide leadership and (matrix) management of a small staff of project managers, program managers, and other roles as required for the initiative.
• Develop, maintain, and manage all program finances including Site business case, work with Technical Delivery leaders on spend commitment requests and approvals, actual spend, remaining budget, and all aspects of the financial plan.
• Develop, manage, maintain the program and project level client communications management plan, review and oversee the client changes required and the progress toward those changes, and ensure the complete, end-to-end testing and client signoff for test success prior to all go-live, cutover, migration, and other live Production activities.

Skills and Experience You Will Need

• Bachelor degree in business or equivalent work experience
• 10 years of previous program leadership and/or relevant consulting experience
• Knowledge of and demonstrated experience in program management framework, knowledge groups & life cycle
• Minimum 5 years' experience with matrix management of cross-functional processes and teams
• Proficient with Project Management tools
• Excellent executive-level communication skills (verbal, written)

• Possesses the following key skills/ behaviors:
  • Stakeholder Partnership
  • Strong influencing and stakeholder management skills, ability to develop and maintain strong working relationships and strategic partnerships with key stakeholders/customers across Fiserv to maximize program effectiveness and influence
  • Poised and composed interaction with all levels of the organization (cross Division), including senior-level audience
  • Judgment:
  • Ability to practically apply project and program management concepts to facilitate the achievement of business objectives ensuring predictable, consistent, and successful program delivery
  • Ability to adapt to and work effectively within a variety of situations and with various individuals
  • Team Leadership:
  • Ability to build a high performance matrixed team by putting the appropriate infrastructure in place to develop a team that consistently delivers
  • Proven ability to quickly earn the trust of sponsors and key stakeholders, mobilize and motivate teams, set direction and approach, resolve conflict, deliver tough messages with grace, execute with limited information and ambiguity.
  • Accountability & Commitment:
  • Ability to formulate and gain alignment on end state vision and roadmap for program
  • Ability to achieve business outcomes and stakeholder satisfaction
  • Learning Agility:
  • Ability to identify opportunities and gain organizational support for strategic initiatives critical to driving the program, as well as, quick hits
  • Ability to adapt and work effectively within a variety of situations and with various individuals
  • Business Acumen:
  • Ability to provide a holistic view by coordinating with and monitoring all impacted business processes from initiation to delivery
  • Ability to understand and take action when changes in program impact other business priorities
  • Problem Solving:
  • Ability to uncover and take effective actions on hidden problems and risks
  • Communicates complex problems and plans to address them to all impacted stakeholders
  • Process adherence:
  • Ability to proactively lead, engage in (and document) program initiating activities such as identify stakeholders, identifying program management approach, defining roles and responsibilities, etc.
  • Ability to implement a program communication strategy to drive awareness of the program and organizational value. Provide a compelling reason to increase understanding and agreement; highlight successes to generate buy-in.

Preferred Qualifications:

• Project Management Professional (PMP) certification
• Experience in banking, financial services, and/or software industries desired

Who We Are

About GalaxE.Solutions

GalaxE is a professional IT services firm that specializes in platform-driven solutions and the use of automation to achieve enterprise business transformation and mission-critical change for some of the largest companies in the world. Using our proprietary solution set, GxFource®, we apply machine learning techniques and predictive analytics tools as part of a broad artificial intelligence strategy that provides effective impact and data-driven business transformation.

Since its founding, GalaxE has been dedicated to advancing the benefits of technology. As we continue that legacy and look to the future, a focus on business enablement through agile, cost-efficient, and effective integration of people, process, and technology anchors our success. We revolutionize change in the costs of doing business that transform companies and their ability to leap beyond the competition.

At GalaxE we value people and are committed to diversity and inclusion where our employees are made to feel comfortable and are encouraged to be authentic. We focus on cultivating both traditional IT and non-traditional, new collar, workers through our Outsource to America®, program.

We are always looking for passionate, entrepreneurial-minded innovators and disrupters; game-changers that take ownership of the work they produce and bring it each and every day. Working with like-minded team members you will get a chance to discover, develop, and use cutting-edge technologies to transform the way we deliver creative business solutions.

Sound like you? Join us and find out for yourself what it means for you, and your career, to be part of the GalaxE team. Let's build something, together. #WeAreGalaxE

Equal Opportunity Employer/Veterans/Disabled

Physical Requirements:

• Prolonged periods of remaining stationary at a desk and working on a computer
• Must be able to lift to 15 lbs., as needed
• Must be able to work on-site (corporate/client offices), as needed (not applicable for 100% remote roles)
• Occasionally required to bend, kneel, crouch, and reach overhead.
• Hand-eye coordination necessary to operate computers and various pieces of office equipment.
• Specific vision abilities required include close vision, the ability to tolerate fluorescent lighting, and the ability to adjust focus.

Employees must be able to perform the physical requirements of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees requiring accommodations to perform the essential functions of their jobs, absent undue hardship.

For more information, please visit https://www.galaxe.com/