Convoy
Convoy is the most efficient digital freight network.
Atlanta, GA

Program Manager, Process Design & Improvement at Convoy

| Atlanta, GA
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Convoy is transforming the $800 billion trucking industry, where even 10 years ago, most truck drivers did not have smartphones and paper driver logs were common. In 2015, Convoy launched the digital freight movement with an open and fully connected marketplace for brands and manufacturers to work directly with freight carriers who move truckload shipments throughout the country. This ‘Digital Freight Network’ is powered by machine learning and automation, and supported by a broad, ever-growing set of features that benefit both sides of the marketplace.

We’ve been honored to work with some great companies, such as Unilever, The Home Depot, and Procter & Gamble. We’ve also been backed by world-class investors, including Google, YCombinator, Fidelity, Greylock Generation, Lone Pine, T. Rowe Price, Baillie Gifford and the founders and CEOs of Amazon, Salesforce, eBay, LinkedIn, Expedia, Dropbox, Starbucks, and others. We are proud to have been named a CNBC Disruptor 50 Winner (3x), a Fast Company World Changing Idea, a LinkedIn Top Startup, a Forbes' Best Startup Employer, one of Fortune Magazine's 'Impact 20' list, a best place to work in Washington State, a BloombergNEF Pioneer winner, and more.

This is your opportunity to collaborate with an incredible group of people and help transform the freight industry. Join Convoy and help us transport the world with endless capacity and zero waste.


About you:
You are a proficient program owner who loves optimizing processes by constantly designing, experimenting, and iterating. You effectively balance building long term solutions to fully eliminate the issue with creating near term stopgap solutions; you have a clear framework you employ to choose which path to take in any scenario. In partnership with Operations, Product, Data Science and Quality Assurance, you will drive company-wide efficiency and service improvements. You are established within your field. Your toolkit includes a variety of continuous improvement methods and strong inquisitive capabilities; you are also experienced in heading cross-functional efforts to solve problems. You thrive in an ambiguous, fast-paced, and dynamic environment, and are excited to help Convoy deliver best-in-class service as efficiently as possible. If you want to think big about optimizing operations, are passionate about data, and want to see a tangible impact of your work, this is the role for you!

You will:

  • Drive organizational, product, and process improvements. Design and execute complex experiments to test new operational processes and best practices.
  • Own key operational metrics and create an annual roadmap that iteratively optimizes execution within Convoy’s shared work model.
  • Innovate on behalf of our operations associates to ensure that the programs you are driving maximize their mindshare by empowering the operations team with the tools, time, and focus to constantly exceed our customers’ expectations.
  • Develop scalable solutions and key performance indicators to monitor operations performance. Perform complex data investigation to identify opportunities and inform priorities.
  • Head cross-functional teams to identify the biggest opportunities to reduce costs, root cause problems, identify data and forecasting needs, and implement product or process changes to fix them. Passionately drive a culture of continuous improvement and operational excellence. 

We're looking for someone who has:

  • A Bachelor’s degree required, preferably in Industrial Engineering, Supply Chain, Transportation, Operations or other quantitative field. Masters preferred.
  • 5+ years of experience in a process improvement role in process improvement, program management, operations, logistics, manufacturing, or a similar field. 
  • Expertise in a variety of process design and improvement techniques. Six Sigma green belt preferred.
  • The ability to break down high-level business problems into concrete solutions.
  • Experience at leveraging Excel or Google Sheets to research business information, create dashboards, and track key business metrics. SQL, statistics tools, and Tableau experience preferred.
  • A track record of tangible results piloting and implementing processes in Operations.
  • Exceptional communication skills. Ability to empathize with stakeholder needs and drive alignment across multiple teams.
  • Sound organizational and time management skills; ability to prioritize workload and manage multiple projects and tasks.
  • Experience in a startup environment (preferred).

Benefits:
Employees' wellbeing is top of mind for the Convoy team. Outside of offering excellent medical, dental, and vision benefits, we also offer the following: 

* On demand mental and emotional health benefits through Lyra 
* On demand primary care through 98.6
* Generous paid time off
* Paid parental leave program 
* Fertility benefit solutions via Progyny
* Child-care and adult/elder-care options through Bright Horizons
* Opportunity to join and contribute to one of our Employee Resource Groups
* Ability to make a real world impact!

Convoy is an equal-opportunity employer and we welcome applicants from all backgrounds. If you’re a passionate team player who wants to have an outsized impact on a diverse and dynamic team, we’d love to hear from you!

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What are Convoy Perks + Benefits

Convoy Benefits Overview

We're committed to fostering an excellent work environment for our employees, providing a space to grow professionally and personally. We also recognize that your health comes first. Convoy covers 100% of your medical, dental, and vision premiums. And importantly, life outside of work matters. Convoy offers paid time off and paid holidays, as well as generous parental leave for those expecting new additions to their family.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Our management team is comprised of a diverse group of individuals from different races, ages, genders, and backgrounds.
Unconscious bias training
Diversity Employee Resource Groups
We have 8 Employee Resource Groups (ERGs). ERGs are one of the ways our employees help cultivate community within Convoy and create a more inclusive culture, with opportunities for mentoring and more.
Hiring Practices that Promote Diversity
At Convoy, we’re committed to fostering a culture of diversity, equity, and inclusion, and our hiring practices are designed to attract diverse talent.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Convoy wants to ensure that you and your family have access to high quality medical, dental and vision care. As such, Convoy covers the full premium for employees and 85% of the premium for dependents
Vision Benefits
Convoy wants to ensure that you and your family have access to high quality medical, dental and vision care. As such, Convoy covers the full premium for employees and 85% of the premium for dependents
Health Insurance Benefits
Convoy wants to ensure that you and your family have access to high quality medical, dental and vision care. As such, Convoy covers the full premium for employees and 85% of the premium for dependents
Life Insurance
Convoy provides all full-time employees with life insurance and accidental death & dismemberment insurance. Convoy pays 100% of all enrollment costs.
Wellness Programs
Convoy offers weekly guided meditation sessions and yoga flows as a way to recharge during the workday.
Onsite Gym
Mental Health Benefits
As a Convoy employee, we offer free Lyra on-demand mental health coverage for you, your dependents, and your spouse or domestic partner.
Retirement & Stock Options Benefits
401(K)
We offer a 401k plan to help save for retirement.
Company Equity
Convoy offers stock options to full time employees.
Performance Bonus
Convoy offers cash bonuses based on performance across varying departments.
Child Care & Parental Leave Benefits
Child Care Benefits
Convoy is pleased to be offering your family high-quality back-up child and adult/elder care, plus access to regular caregivers, pet care, tuition discounts, and more.
Generous Parental Leave
We offer generous parental leave for those expecting new additions to their family.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Restricted work hours
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Convoy has a flexible vacation policy so you can take the time off you need.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Convoy's casual dress includes jean, sweatshirts, and sneakers every day of the week.
Commuter Benefits
If you can take a bus, ferry, or train to work, we’ll cover the costs! We give an Orca card to all Seattle employees and a Marta card to all Atlanta employees.
Company Outings
Game Room
Stocked Kitchen
Convoy offers plenty of flavorful snacks and drinks free of charge.
Some Meals Provided
Happy Hours
Convoy provides team happy hours at local areas restaurants/bars.
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Convoy offers a strong onboarding program and industry training, alongside access to LinkedIn Learning's on-demand course library with thousands of courses for business, tech, and creative topic,
Lunch and learns
Every Wednesday, tune in to our "Show & Tell" session at lunch time for leadership fireside chats, company updates, and exciting new product releases.
Cross functional training encouraged
Promote from within
Time allotted for learning
We have weekly sessions for our employees to learn more about the industry and explore and understand what other teams are working on. We also pay for LinkedIn learning classes.
Online course subscriptions available

An Insider's view of Convoy

What's something quirky about your company?

At our weekly all-hands meeting we ask 3 new hires to come up and share "Two Truths and a Lie". This is extra neat because you get to familiarize yourself with new folks and also learn something fun about the people you work with. Sometimes we even learn new vocabulary, like what a Luthier is (a maker of stringed instruments)!

Jocelyn

Director of Recruiting

What's the biggest problem your team is solving?

Matching the right truck to the right load is one of the most expensive and manual steps in a traditional brokerage. Many people thought it couldn't be solved in an automated way because of the complexity. It took us 3 years and in Jan 2019 we announced that we had reached 100% automated matching.

Ziad

Chief Product Officer

How has your career grown since starting at the company?

My role has shifted from being just a product owner to taking on a more active role in leadership activities at the company. I contribute to hiring across the company, speak at various panels and events, help sustain our core culture through hyper growth, and act as a founding member of Women Discussion Groups at Convoy.

Himani

Senior Manager, Product

How do you empower your team to be more creative?

We’ve built a culture where all ideas are welcome, candid debate is encouraged, and it's okay to fail. We focus on values that encourage us to ask questions, challenge ideas, and discuss wild ideas; driving them forward when possible. Creativity has spurred some of our biggest innovations, like automated detention for carriers!

Melanie

Director, Operations

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