Implementation Project Manager II at AvidXchange (Charlotte, NC)

| Charlotte, NC
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About AvidXchange

AvidXchange is a leading provider of accounts payable ("AP") automation software and payment solutions for middle market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone that works here, they'll tell you our people are at the core of who we are. We are all entrepreneurs who love to innovate and win with a passion for serving our customers. While we take personal ownership of our everyday work, we recognize that we only win as a team.

Since our founding in 2000 in Charlotte, NC, we've created a company of over 1,600 teammates working in one of our 7 offices across the U.S., or remotely. But we're building more than a tech company - we're building an experience. We remain committed to a culture where you can fully be 'you' - connected with others, chasing big goals and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you'll tell for years, you've come to the right place.

As an Implementation Project Manager II, you will lead a variety of customer software implementation projects, alongside an Implementation Specialist and Integrations Consultant. You will be responsible for scoping the customer's process and requirements, building the project plan, and driving the execution of the project from kickoff through adoption.

The level of this position will be filled based on experience.

Job Responsibilities

  • Lead customer Kickoff and Scoping meetings using analytical and facilitation skills.
  • Develop detailed project plans and drive projects towards target go-live dates.
  • Document and communicate project status internally and externally to keep projects on track.
  • Consult customers on AvidXchange software configuration best practices.
  • Collaborate with and provide guidance to project team members during Configuration, Testing, and Training phases.
  • Support customers during the Adoption phase by troubleshooting issues, assisting with software configuration optimization, and answering how-to questions.
  • Shadow new team members and provide guidance and constructive feedback
  • Lead team and department based new hire and continued education training sessions.
  • Understand and support key operational metrics and business goals.


Required Experience, Qualifications, and Skills

  • Bachelor's degree, or 3 years of professional work experience.
  • A minimum of 3 years in customer facing experience.
  • A minimum of 2 years of project management experience.
  • Experience with SmartSheet or similar project planning software.
  • Experience with Project Management methodologies and software tools.
  • Demonstrates strong interpersonal skills and ability to promote positive and productive working relationships amongst peers and customers.
  • Ability to describe aspects of a project or process in a manner which is easily understood by all staff levels of an organization.
  • Demonstrates a structured, rational approach when resolving problems in a timely manner. Considers alternative solutions and facilitates the problem-solving process well in group situations.
  • Manages project timelines and resources efficiently while recognizing inherent tradeoffs that must be made given events outside one's control.
  • Demonstrates the ability and desire to lead "special projects" that will improve process and/or customer experience.
  • Demonstrates ability to absorb new information quickly and perform responsibilities effectively and efficiently on multiple projects at one time in a fast-paced environment.
  • Ability to learn and master innovative technologies with a technical aptitude.


Preferred Experience, Qualifications, and Skills

  • Familiarity with Salesforce or similar CRM software.
  • Familiarity with SharePoint or similar document storage/collaboration software.
  • Excel experience and knowledge of database relationships and terminology.
  • Experience working with accounting/ERP systems.
  • Experience working in the Accounting industry.


Equal Employment Opportunity

AvidXchange is an equal opportunity employer.AvidXchange is committed to equal employment opportunity in accordance withapplicable federal, state, and local laws. AvidXchange will not discriminateagainst applicants for employment on any legally recognized basis. Thisincludes, but is not limited to veteran status, race, color, religion, sex,sexual orientation, gender identity, gender expression, national origin, ageand physical or mental disability.

Other details
  • Job Family Project and Program Management
  • Job Function General Business Project/Program Management
  • Pay Type Salary
  • Employment Indicator Professional

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More Information on AvidXchange
AvidXchange operates in the Software industry. The company is located in Charlotte, NC, Somerset, NJ, Pembroke, MA, Houston, TX, Columbus, MS, Birmingham, AL and Sandy, UT. AvidXchange was founded in 2000. It has 1300 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 33 open jobs at AvidXchange, click here.
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