Implementation Project Manager II - UK

Key Accountabilities

• Ensures smooth transition of new customer between sales and support by participating in sales handover and implementation call with Rackspace customers
• Pipeline and account distribution tracking – attending team meetings
• Create implementation documents and organize scheduling of calls
• Takes detailed notes throughout implementation call, supplies action lists and summary.
• Update internal systems to ensure all relevant information is captured and deployed as part of the build.
• Follow up on outstanding action items for the customer and for Rackspace
• Track and record progress of implementation
• Submit Deployment documents to customer by supplying project updates, weekly updates and other support documents in line with Rackspace Client On-boarding.


• Managing Server Builds:
• Ensure accurate and timely builds of new devices for new and existing accounts, manage risks and solve delays.
• Track and record progress of implementation
• Communicates expectations between internal teams and provide accurate delivery dates to the customer Account Team, manage the build queues to ensure revenue is recognized.
• Acquire additional information that may be needed to begin the build, identify build impacting info and prioritize accordingly.
• Manages flow of solution provisioning process within support team, with the goal to hit agreed date, reduce cycle time and recognize revenue.
• Manage Core and other internal tools and systems.


• Implementation Administration:
• Manage revenue and billing tickets
• Update internal folders and project portals
• Manage deployment, change management and client on-boarding documentation.
• Manage your tickets, including status updates, responses etc.
• Supporting the Implementation team through updating documents, working on process changes and improvements

Person Specification

• Previous experience of working in a process oriented role, preferable an Implementation or deployment based role.
• Industry related technical knowledge advantageous, specifically project and process training.
• Detail-oriented with the ability to follow processes and procedures
• Self-motivated resourceful and proactive
• Desire to uphold Rackspace Fanatical Support
• Strong organizational, time management and prioritization skills, ability to work to deadlines
• Excellent communication skills, both written and verbal with great attention to detail
• Ability to learn and retain technical knowledge (at a level required in this role)
• Ability to adapt to changes in processes and products
• Demonstrates tenacity, working to resolve problems and own issues until full resolution
• Identify opportunities for improvement within the business processes
• Requirements / Qualifications:
• One year relevant previous cloud / hosting experience
• Certified Scrum Master, PMP or equivalent experience
• Eligible for UK Government Clearance (Strict Requirement)
• Bachelor’s degree in related field preferable
• #LI-JB2