Overview

POSITION SUMMARY:

The Program Manager is responsible for creating a high performing selling culture and achieving this through store connectivity, development/coaching of the team, recruiting, and delivering world-class customer service.

In addition, the Program Manager will train and direct all Sales Support Associates within the Home Improvement Store program to obtain and meet daily / weekly specified lead generation activities and goals.

Responsibilities

Work with Sales Support Associates "SSA":

• Manage hourly/daily SSA performance, schedules and activities to achieve branch goals.
• Hold weekly SSA meetings to inform, educate, and motivate individual team members.
• Provide individual and team progress updates vs. goals.
• Role-play with SSAs to improve customer approach, objection handling, and lead setting skills.

• Provide training on technical issues affecting the store program (seasonal changes, IAQ materials, HVAC equipment, etc.).
• Provide notice of upcoming store events (pre-planned calendar), changes in signage, promotional dates, store credit variations, etc.

• Spend 60-65% of time in the field with SSAs and Store Management.

Work with Home Improvement Retail Store:

• Meet and/or exceed all ARS established departmental business performance standards for lead generation, SSA staffing, and leads run.
• Develop and maintain positive, direct, working relationships with retail store personnel and area management.
• Meet with store managers and/or Home Services team members to provide performance updates and notify of schedule or staffing changes.
• Inspect store displays for compliance to current signage requirements / changes.
• Schedule and implement planned store "events", being sure to involve Store Management.
• Product Knowledge training sessions conducted with Store Associates and Department Heads in each store at least every other month.

Qualifications

A High School diploma, or GED equivalent, and prior work experience is desired. Strong interpersonal, organizational, communication and selling skills are required.

Must have two years of demonstrated sales experience.

The ability to work evenings and weekends with minimal supervision is also required.

This job requires the ability to read and interpret training material.

Related experience and/or advanced training or any equivalent combination of education and experience may be substituted.

ARS-Rescue Rooter is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, ARS-Rescue Rooter may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.