Handling of incoming service requests which includes
- receiving requests by email or by service request forms
- processing by creating notification and releasing service orders in SAP and handling outbound idocs
- creating/updating equipment records in SAP
-updating customer masterdata
DMR process and customer invoicing
Third party purchase orders and invoicing
General activities:
Masterdata: adding equipment to contracts, update equipment records and deleting equipment records, requesting missing customer data
Updating customer contract data to SAP
Onboarding new technicians and third parties
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What We Do
Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents.
Solenis is a 2024 Best Managed Company Gold Standard honoree, recognized four years in a row.
For additional information about Solenis, please visit www.solenis.com or follow us on social media
