Project Support Associate

Work Schedule

Environmental Conditions

Job Description

The Project Support Associate works with other project managers in a small pod, helping them manage a group of shared projects. The pod shares responsibility for projects and ensures tasks are completed by an appropriately leveled project manager. This position is tactical in nature and responsible for shepherding tasks to completion and issue resolution within internal procedures, and acting as primary point of contact for low-complexity client accounts. The team works cross-functionally to ensure that client requirements and timelines are met. Focusing on building relationships with the client and delivering an excellent customer experience.

Job Duties and Responsibilities:

• Provides context and drives consensus internally, serves as a customer advocate. Monitors and bills day to day project activity. Reports vital issues to team and management.
• Coordinates and assists in setting up and maintaining study filing system, accurately records and captures specifications for each project. Uses digital tools to visualize project landmarks and allow synchronized sharing of knowledge.
• Provides internal/external partners with updates regarding timelines, shipping issues and delays. Coordinates production schedules to work within team capacity and provides assistance in troubleshooting problems. Participates in creation of operations documentation
• Generates, checks and provides required reports to client.
• Timely initiation of all services in accordance to client timelines.
• Backs up the project management team.
• Carries out all tasks in accordance with Good Manufacturing Practices.

Education:

• High School Diploma or GED Required.

Preferred Qualifications:

• Prefer proficiency in appropriate project planning tools e.g. Microsoft Project to communicate achievements and critical path activities and responsibilities.
• Needs individuals with outstanding interpersonal, planning, verbal, written, and numerical skills and the ability to analyze and define solutions while managing multiple tasks.
• must be a strong and effective communicator to optimally present information and respond to questions from groups of managers and clients.

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards