At CCA Global Partners, our employees are dedicated to creating a better world through talent, innovation, and passion. We connect family-owned businesses across North America, providing them with the scale, resources, and innovation needed to thrive in a competitive, big-box world. With a remote work schedule, flexible time off, and benefits designed to support our employees and their families, we invite you to bring your own talent and enthusiasm to our team and make a real impact.
We are seeking a Kitchen or Bath design expert to be a Project Specialist for our KIBA Studios Division! As a project specialist, you will review KIBA customer leads that are submitted online by assessing each lead and contacting those that meet minimum requirements within 24 hours to pre-qualify all new projects in preparation for design. The Project Specialist will utilize 2020 software to design, price, and present a project to the KIBA online customer or in-store team within 48 hours of the initial online submission.
In addition to great benefits, a fabulous work environment and a super-collaborative, friendly team, this position offers the opportunity to work remotely from your home office.
Our Project Specialist will:
- Manage all web-based project leads. Evaluate each lead for project viability to determine next steps.
- Archive non-viable leads and begin the new project process of good leads within the Customer Relationship Management (CRM) system.
- Complete a Pre-Qualify of all new projects by connecting with online customers over the phone, through email, or web chats to determine the specific requirements of each project and guide the customer through the online process.
- Review new projects pre-qualified in the CRM system in preparation to begin the design phase.
- Develop designs for online or in-store projects by creating layouts in 2020 to fit requirements as documented in the pre-qualify phase.
- Complete design quotes by pricing all cabinet projects in 2020 and prepare project designs for presentation by completing a presentation packet for in-store or online presentation.
- Communicate with the online customers over the phone, through email, or web chats to review presentation packet as well as with in-store Project Coordinator/Designer for customer in store presentation.
- Maintain all product catalogs in 2020 and supporting systems.
Do our requirements match YOUR background?
- Associate degree in Interior Design; Bachelor’s is preferred.
- A minimum of 3 years’ professional kitchen and/or bath design and sales experience.
- 3 years’ experience using 2020 design software and managing multiple design projects at once, while keeping accurate records.
- Experience with customer relationship management systems is preferred.
- Must be capable of maintaining updates to the 2020 software application and all vendor catalogs and pricing.
- Must also have excellent computer skills in 2020, Microsoft Outlook, Word, Excel, and Power Point and the ability to adhere to strict timelines while collaborating with internal and external teams.
How we take care of YOU
- We provide YOU the ability to collaborate with a passionate group of leaders, peers, and amazing Members.
- We recognize YOU for your accomplishments and contributions through development, growth and compensation!
- We care about you AND your family. We want to make your life better and easier. Our benefits exist so you are well taken care of, and we support you and your loved ones through life’s various stages and situations.
What Makes Us Special? CCA Global Partners is a leading cooperative business model, empowering thousands of entrepreneurs to succeed despite widespread industry consolidation. Our mission is to provide the scale, resources, and innovation that drive sustainability, growth, and effective competition in today’s evolving marketplace.
Embrace the CCA Way: We thrive on our core values and approach success with dedication and innovation. We are proud to be an Equal Opportunity Employer and invite you to be part of our success story.
Ready to make a difference? Say YES, and we’ll say WELCOME HOME!
Top Skills
What We Do
CCA Global Partners' cooperative business model has a proven track record of empowering thousands of entrepreneurs to succeed in a marketplace that is impacted by widespread consolidation. Our mission is to empower entrepreneurs and independent business owners by providing the scale, resources and innovation that create sustainability, growth and effective competition in today’s evolving marketplace.
More than 2,800 locations in North America and abroad benefit from CCA's leadership through its 14 different businesses which include: Carpet One Floor & Home®, Flooring America®/Flooring Canada®, The Floor Trader®, ProSource Wholesale®, International Design Guild, FEI Group, Lighting One®, savings4members™, The Bike Cooperative®, CCA Sports Retail Services, CCA For Social Good, Innovia Co-op and Lionsbridge Contractor Group.
CCA members and franchisees are engaged in: flooring, lighting products, biking, nonprofit and more.
By providing access to innovative products, systems and services, CCA gives independent businesses a competitive edge while allowing them to maintain their identities. Our continuously evolving business model offers independently-owned businesses an array of tools to maximize operational efficiencies and achieve success.
CCA’s goal is to create a mutually rewarding bond between the company and community, whereby our growth generates social development and enhances the lives of customers and entrepreneurs around the world.
