The Role
Lead and manage entire support operations, be the first point of escalation, control support metrics, work in an operations team supporting requests related to project lifecycle, create excel reports related to various requests.
Summary Generated by Built In
Zensar Technologies is seeking an entry level Project Specialist Lead in Colombia. This is an onsite role fulltime with benefits. Pls share your resume in English.
Role and Responsibilities
Experience: 5 – 6 years
- Lead and manage entire support operations.
- Be first point of escalation.
- Control support metrics.
- Work in an operations team supporting requests related to project lifecycle.
- Understand customer tools and gain expertise on using those.
- Create excel reports related to various requests.
Mandatory Skills
- Proficient in English and Spanish
- Supervisor Experience .
- Hands on experience on a ticket management tool like Service Now, Jira etc.
- Ticket Triaging
- Hands on experience in Microsoft Excel
- Strong communication and analytical skills
- Worked in an operations support team.
Desired Skills
- Advanced excel for report automation.
Education: College degree or equivalent.
The Company
What We Do
We are a global experience company specializing in developing experiential marketing and digital transformation solutions for many of the top companies in the world. A passionate mix of problem solvers who take what if to what is and love the journey.
