Project Quality Specialist

Position Overview:

The Project Quality Specialist will lead the planning and execution of process improvement initiatives within the Operations unit. The primary function of the Project Quality Specialist team is to help the Operations unit achieve its potential in terms of efficiency and productivity through projects aimed at improving how they do their work. This role is responsible for creating and maintaining needed reports, analyzing data to find potential areas of improvement within the Operations unit, the production of process-oriented and technical documents, and assisting teams with special tasks. Other responsibilities and common tasks include gathering data on current processes, suggesting process improvement changes, and presenting findings/recommendations with a high level of detail and insight.

Responsibilities:

• Partner with Operations leadership to establish and implement best practices and process improvement recommendations
• Accurately analyze, summarize, and report findings and other complex information to different departments to assure proper follow through and issue resolution of performance
• Assist in the design and implementation of process improvements across various departments
• Develop an expert understanding of business operational systems
• Research, write, and edit new and existing documents/content while working closely with subject matter experts and colleagues outside of the Business Process Engineering team
• Able to converse at a technical level with IT subject matter experts and translate into easy-to-understand language for non-technical audiences
• Develop systems and process documentation that meets organizational standards
• Evaluate existing documentation/content and develop approaches for improvement
• Prioritize work and maintain a sense of urgency when responding to requests

• Use data to measure the effectiveness of current procedures and suggesting improvements.
• Manage large data across a variety of platforms.

Essential Functions:

Essential Job Function

% of Time on Function

Documentation of processes

30%

Quality control of operation activities

30%

Project management and process improvements

40%

Total

100%

Job Requirements:

• Bachelor’s degree in relevant field (Information Technology, Technical Writing, or a related field
• 2+ years of technical writing experience
• Advanced Microsoft Excel skills; experience with or the ability to grow into Power BI is highly preferred
• Proven ability to quickly learn and understand complex topics
• Excellent problem-solving skills and keen attention to detail
• Superior written and verbal communication skills
• Ability to understand and accurately translate technical information for a general audience
• Proficient use of relevant software: Microsoft Office Suite, flowchart diagramming software such as Microsoft Visio, Adobe Creative Suite, etc.
• Ability to work independently and remain motivated without clear direction
• Proven ability to effectively listen to and collaborate with others

Salary Range (Chattanooga): $50,000.00 to $65,000.00 

Annual Bonus Potential: 5% 

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to seniority, merit, geographic location where the work is performed, education, experience, travel requirements for the job, and/or other business and organizational needs. 

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Minimum Physical Requirements: 

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone.  The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.   

HomeServe USA is an equal opportunity employer.