D-ploy, a leading IT and Engineering Solutions company with operations throughout the EMEA region and the USA, is seeking a Project Quality Management Expert to join their team. As a member of the D-ploy team, the Project Quality Management Expert will be responsible for ensuring that project deliverables meet the highest standards of quality and compliance. The successful candidate will work with cross-functional teams to identify project risks and implement strategies to mitigate those risks. They will also be responsible for developing and implementing project quality management plans to ensure compliance with industry standards and best practices.
We are looking for an experienced Project Quality Manager to lead quality assurance, process optimization, and training initiatives within IT service operations. This fully remote role requires a strong background in service desk management, IT support frameworks, and continuous improvement methodologies. You will play a key role in enhancing service efficiency, driving compliance with ITIL best practices, and fostering a culture of excellence across global teams.
Responsibilities
- Quality Management & Compliance – Ensure IT service desk operations align with company standards, ITIL frameworks, and regulatory requirements.
- Process Optimization – Identify inefficiencies, implement process improvements, and drive service excellence.
- Documentation & Standardization – Develop and maintain SOPs, process documentation, and knowledge bases to enhance IT service operations.
- Training & Development – Design and deliver training programs for IT teams to ensure best practices and continuous improvement.
- Incident & Problem Management – Collaborate with service teams to analyze incidents, determine root causes, and implement long-term solutions.
- Performance Monitoring & Reporting – Track key metrics, analyze trends, and provide insights to drive continuous service improvement.
- Stakeholder Engagement – Work closely with IT managers, support teams, and business leaders to align quality initiatives with organizational goals.
- Onsite Support Oversight – Provide best practices and strategic guidance for onsite IT support teams, ensuring seamless integration with remote operations.
- Proven experience in quality management, process improvement, and training within IT service operations.
- Strong understanding of service desk environments, ITSM frameworks, and incident/problem management.
- Hands-on experience with ITSM tools (e.g., ServiceNow, Jira, Remedy).
- Expertise in process documentation, SOP creation, and knowledge management.
- Experience designing and delivering training programs for IT teams.
- Analytical and problem-solving mindset with a data-driven approach.
- Ability to work independently in a fully remote environment while collaborating with global teams.
- Relevant certifications (ITIL, Six Sigma, ISO 9001, ISO 27001).
- Experience in onsite and remote IT support structures.
- Prior experience in the pharmaceutical industry or highly regulated environments (preferred but not required).
- Fluent in English; additional languages are a plus
- Candidates must declare Criminal record extract not older than three months.
- Broad range of activities, tasks, and projects
- Fishing for Friends program – our referral program
- Further development and professional advancement
- Friendly and international working environment
- Company-sponsored events
Is IT in your DNA?
Top Skills
What We Do
D-ploy is an IT Engineering and Consulting Company with a wide portfolio of services and solutions suitable for globally as well as regionally operating companies.
Our strength is in providing proven standard and individually tailored solutions helping our customers achieve their strategic and business goals.
Our core competencies are operational IT Infrastructure services and consulting in the areas of Service Management, Program and Project Management as well as Quality Management.
Company Profile
Founded in January 2003 in Kaiseraugst, Switzerland, D-ploy has been growing steadily by expanding its expertise, portfolio and geographical presence across Europe and in the US. Our main focus has always been on ensuring that IT enables the Business, supports value generation and contributes to the overall work efficiency. With the customer-centric attitude and pragmatic approach to IT, we became a trusted and preferred IT partner to many customers proving again and again, that we can do IT.
Building our expertise and establishing long-term partnerships with our customers, we understand the value of sustainable practices driven by compliance with industry standards and implementing best practices. Therefore, since 2016 D-ploy has been ISO 9001 and ISO/IEC 20000-1 and as of 2017 ISO/IEC 27001 certified.
We strive to continuously offer the most suitable and innovative service solutions to our current and future customers by staying agile, understanding the industry needs and keeping up to date on the market trends.
