Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Role Description
Prepare invoices and buyback credit orders for MWS solutions (asset recovery, warranty, activation services)
Review reports from partners and reach back to the Portfolio team/Partners for reconciliation
Convert reports into customer-facing docs
Managing and maintaining professional relationships with internal and external support (Partners, Accounting, Purchasing, etc.)
Reporting on status throughout the lifecycle of the project to multiple internal and external contacts
Tracking deliverables of the project
Assist with daily financial operations, including tracking and responding to operational capacity, workflows, work volume, and project tracking – assist with escalations
Audit payment and invoice accuracy, and ensure all payments are made to vendors/partners in a timely manner
Answer MWS billing inquiries from sales teams and customers
Behaviors and Competencies
Organization: Can maintain a clean and organized workspace and follow simple organizational systems when assigned.
Time Management: Can understand the importance of time management and strives to prioritize tasks to meet deadlines.
Communication: Can communicate simple ideas and information clearly.
Collaboration: Can demonstrate a willingness to contribute to team tasks and responsibilities when assigned.
Problem-Solving: Can demonstrate a willingness to address and resolve problems when they arise.
Detail-Oriented: Can demonstrate an ability to follow instructions and complete tasks as assigned.
Adaptability: Can demonstrate a willingness to accept feedback and adjust to new tasks or changes in the workplace.
Follow-Through: Can demonstrate a willingness to complete assigned tasks and responsibilities on time.
Documentation: Can follow established templates and guidelines to produce clear and accurate documentation when assigned.
Multi-Tasking: Can demonstrate a willingness to take on multiple tasks and responsibilities when assigned.
Skill Level Requirements
Strong interpersonal skills - Basic
Ability to work independently or in a team-oriented environment - Basic
Ability to effectively prioritize and execute tasks - Basic
Ability to manage shifting demands and timelines by utilizing analytical and problem-solving skills - Basic
Proficient with Microsoft Office products - Basic
Preferred Qualifications/Skills:
Project management experience - Basic
PMP or other relevant project management certifications - Basic
Experience dispatching and managing onsite resources - Basic
Other Requirements
Bachelor’s Degree or relevant work experience required
1 year of experience in a customer-facing, customer support, or similar role preferred
Familiarity with project management concepts
Travel may be expected up to 30% based on business needs
The estimated annual pay range for this position is $40,000 - $60,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
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What We Do
Think of SHI as your personal technology concierge. We connect your team with the IT solutions and services you need to support your organizational growth and employee experience.
Whether you’re building a modern hybrid workplace, defending against an evolving threat landscape, making the cloud work harder for you, or searching for ways to optimize your software portfolio, our friendly 6,000-person team is ready to solve what’s next for your organization.
Our in-house data center integration, device configuration, and deployment and license advisory services, plus our top-tier status with vendors and flexible financing make life simpler for IT decision makers.
Execute your IT vision with stress-free, scalable solutions you – and your people – will love.
SHI is proud to be the largest Minority/Woman Owned Business Enterprise (MWBE) in the United States.
