Project Operations Specialist

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Project Operations Specialist

As a Project Operations Specialist based in San Francisco OR Chicago, you’ll play a hands-on role in helping bring our clients live on the Adyen platform. You’ll support the delivery of client implementations across Point of Sale (POS), marketplace e-commerce, and card issuing programs, working closely with experienced Project Operations Managers every step of the way. 

You’ll collaborate with clients, internal teams, and external partners to keep projects moving, coordinating activities, tracking progress, and helping solve day-to-day challenges that come with launching complex payments solutions. Along the way, you’ll build a strong understanding of Adyen’s products, operational workflows, and technical integrations.

This role is ideal for someone who enjoys being close to the action. From supporting project plans and documentation to validating configurations and preparing clients for go live, you’ll gain exposure across both technical and operational workstreams while developing a solid foundation in fintech project delivery.

What you'll do

• Manage the delivery of client implementation projects, ensure clients are prepared to successfully roll out Adyen’s solution
• Coordinate project activities across a varying portfolio of projects, with guidance (as needed) from more senior Project Operations Managers
• Work closely with clients’ project and technical teams, as well as internal stakeholders and external partners, to support a smooth rollout
• Design project planning, scheduling, documentation, and status tracking to keep projects on track
• Communicate project updates, risks, and milestones to internal teams and clients in a clear and timely manner
• Develop a working knowledge of Adyen’s products and solutions to provide effective client consultation.
• Capture and relay client feedback to internal teams to help improve products, processes, and services
• Support project handovers after go-live by helping document processes and ensure support teams are set up for business-as-usual
• Contribute ideas to improve internal project delivery processes as the business scales, learning best practices along the way

Who you are

• 1- 5 years of Project Management or Payments Experience 
• Experience in client facing, operational or a technical environment
• Comfortable working with multiple stakeholders and eager to build confidence leading conversations with guidance from more senior team members
• Organized and detail-oriented, with the ability to track tasks, timelines, and dependencies across several workstreams
• A clear communicator who can provide status updates, document decisions, and raise risks or questions when needed
• Curious and motivated to learn, especially in a fast-paced fintech or technology-driven environment
• Able to collaborate effectively with a global team and adapt to working across time zones when required
• Open to travel, both domestically and internationally, as needed for client engagements

Total rewards & compensation

The annual base salary range for this role in Chicago is $100,000 - $130,000. 

The annual base salary range for this role in San Francisco is $119,000 - $154,500. 

The annual base salary range for this role in Toronto is $95,000-$120,000.

Compensation is based on factors including qualifications, experience, and location. Total compensation package includes equity (RSUs), 401(k), health, dental, vision, and more.

In-office expectations

This role is based in our Chicago OR San Francisco office. We're an office-first company and expect employees to work in-office at least 3 days a week on average. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while also supporting flexibility.

Diversity, Equity, and Inclusion at Adyen

We actively seek different perspectives to sharpen our ideas. Our unique culture is a product of our diverse backgrounds and experiences. No matter who you are or where you’re from, you’re welcome to be your true self at Adyen. 

If you need accommodations or support during the recruitment process to perform at your best, you’ll have the opportunity to let our team know in your application. We encourage people from all backgrounds and abilities to apply.

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. If you have specific time constraints, please communicate them with your recruiter, and we’ll do our best to accommodate them where possible.

EEO statement

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines.

Work Eligibility

You must be work authorized in the United States without the need for new visa sponsorship. The company can support visa transfers but will not sponsor individuals for H-1B CAP applications.