Position Summary: The Project Manager is responsible for overseeing day-to-day operations at assigned facilities (campus, warehouse, office building or airport), ensuring service excellence, staff development, operational efficiency, and strong client relationships. This role serves as the primary liaison between ABM and client partners, delivering high-quality services in alignment with contract requirements while promoting a culture of safety, accountability, and continuous improvement.
Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Team Member Benefits | Staff & Management
ResponsibilitiesKey Responsibilities
· Lead and support frontline employees and supervisors; foster a culture of engagement, accountability, and teamwork.
· Coach and mentor staff to drive performance, professional growth, and compliance with ABM and client policies.
· Recommend staffing levels, assist in hiring and onboarding, and conduct evaluations in partnership with HR.
· Act as the primary contact for clients; build and maintain strong, professional relationships with property management teams and stakeholders.
· Ensure services meet or exceed contract terms, address client feedback, and resolve complaints promptly.
· Promote additional services and identify growth opportunities to increase billable work.
· Oversee daily operations of facility services, including janitorial, parking, and maintenance as applicable.
· Ensure compliance with all ABM processes, safety standards, and quality programs.
· Conduct time studies, site inspections, and implement continuous improvement strategies to optimize performance.
· Coordinate special projects and support implementation of new processes and technologies.
· Prepare, review, and submit operational and financial reports, budgets, payroll records, and cost analysis.
· Identify cost-saving initiatives and support vendor/contractor management.
· Develop and deliver employee training programs focused on safety, operations, and customer service.
· Promote a strong safety culture and ensure adherence to OSHA regulations and company policies.
· Administer disciplinary actions in accordance with company guidelines.
QualificationsQualifications & Skills
Required
· 4–5 years of experience in facility, operations, or project management with at least 1–2 years of supervisory experience.
· Strong customer service, leadership, and interpersonal skills.
· Solid business acumen including budget oversight and cost control.
· Proficiency in Microsoft Office Suite and other job-related technologies.
· Strong verbal and written communication skills.
· Ability to manage multiple projects and respond to urgent client needs, including occasional evening/weekend hours.
Preferred
· Bilingual (Spanish/English) a plus.
· Bachelor’s degree or equivalent experience.
· Experience working in union environments.
· Familiarity with different systems required.
Skills Required
- 4-5 years of experience in facility, operations, or project management with at least 1-2 years of supervisory experience
- Strong customer service, leadership, and interpersonal skills
- Business acumen including budget oversight and cost control
- Proficiency in Microsoft Office Suite and other job-related technologies
- Strong verbal and written communication skills
- Ability to manage multiple projects and respond to urgent client needs, including occasional evening/weekend hours
- Bilingual Spanish/English
- Bachelor's degree or equivalent experience
- Experience working in union environments
- Familiarity with different systems
ABM Industries Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABM Industries and has not been reviewed or approved by ABM Industries.
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Healthcare Strength — Health coverage includes medical, dental, and vision, with some options described as strong (including no‑deductible choices) and added features to support condition management alongside expanded wellness benefits. Programs such as an Employee Assistance Program and FSA/HSA options further support physical and mental wellbeing.
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Retirement Support — A 401(k) savings plan with company match and immediate vesting supports long‑term savings. Complementary protections like life, AD&D, and disability insurance bolster financial security.
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Wellbeing & Lifestyle Benefits — Perks such as paid holidays, vacation and sick/bereavement time, commuter benefits, and discount programs are part of the offering. An emergency relief fund for financial hardship provides additional practical support for eligible employees.
ABM Industries Insights
What We Do
Commercial Cleaning Service That Shines There’s more to janitorial services than a mop hitting the floor. Environmental concerns and new technologies have taken commercial cleaning service to a new level. ABM Janitorial Services combines today’s technology with more than 100 years of innovative experience. That means we can offer you a full range of solutions based on your individual needs – at one site or for multiple locations nationwide. Our uniformed, trained workers use our private label cleaning products and the best equipment for doing the job right. Quality work is reinforced through inspections, detailed record keeping, and exception reporting. Choose ABM for your janitorial services today.
