Fortinet

Project Manager

Posted Yesterday

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Sunnyvale, CA, USA

Hybrid

136K-166K Annually

Mid level

Security • Software • Cybersecurity

The Role

Manage technical pre-sales feature development and post-sales issue resolution by coordinating R&D, Customer Support, and Sales. Own escalations: gather customer requirements, prioritize by severity and business impact, track cross-functional workstreams, and drive solutions to delivery. Communicate clearly with field teams and stakeholders while working under pressure.

Summary Generated by Built In

Fortinet is looking for a project manager working directly with R&D, Customer Support and Sales team to manage critical pre-sales feature development and post-sales issue resolution related to Fortinet’s key products. In this individual contributor role, you will manage escalations from the field, understand the details of the customer’s new feature requirements and issues, and track projects until a solution is delivered.

As a Project Manager, you will:

Have previous experience in project management, technical support, software development or QA
Hold a bachelor’s degree in computer science, Engineering, or related technical discipline
Have prior experience in handling complex customer escalations and working closely with sales and support engineers
Possess knowledge of TCP/IP, firewalls, routers, switches, VPN, IPS, Antivirus, Web Filtering, Antispam, etc.
Demonstrate a sense of urgency in responding to field requests, with good judgement on case severity and business impact
Exhibit strong communication skills (written and verbal) and professionalism
Be self-motivated, detail-oriented, ability to work under pressure

The US base salary range for this full-time position is $136,000-$166,000. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time, as well as a comprehensive leave program.

Wage ranges are based on various factors, including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.

All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at the time of hire and annually at the Company’s discretion.

Must be authorized to work in the U.S. without sponsorship.

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.

Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 890,000+ customers around the globe.

About Our Team:

Join our team, known for its collaborative ethos, working seamlessly with global customers, internal engineering teams and product development groups. Our team culture emphasizes continuous learning, innovation, and a strong commitment to customer satisfaction. We embrace Fortinet’s core values of openness, teamwork and innovation, fostering an environment where team members support each other, share knowledge, and leverage AI to solve complex technical challenges. Our inclusive and dynamic team thrives on collaboration and is driven by the shared goal of maintaining Fortinet’s high standards of excellence in cybersecurity solutions

About Us

Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 500,000 customers trust Fortinet to protect their businesses.

We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at [email protected].

Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military/veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying.

Skills Required

Previous experience in project management, technical support, software development or QA
Bachelor's degree in computer science, engineering, or related technical discipline
Prior experience handling complex customer escalations and working closely with sales and support engineers
Knowledge of TCP/IP, firewalls, routers, switches, VPN, IPS, Antivirus, Web Filtering, Antispam
Demonstrated sense of urgency in responding to field requests and sound judgment on case severity and business impact
Strong written and verbal communication skills and professionalism
Self-motivated, detail-oriented, ability to work under pressure
Authorization to work in the U.S. without sponsorship

Fortinet Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fortinet and has not been reviewed or approved by Fortinet.

Affordable Benefits — Medical coverage includes a no-premium HDHP option with HSA funding alongside PPO/HMO choices, reducing employee costs at enrollment. Eligibility starts on the date of hire and includes company-paid life and disability coverage.
Wellbeing & Lifestyle Benefits — Mental-health access through Modern Health and an EAP offers therapy, coaching, and counseling resources. Lifestyle extras such as legal assistance, commuter benefits, pet-insurance discounts, and subsidized meals and snacks enhance everyday support.
Strong & Reliable Incentives — Compensation packages include annual bonuses, sales commissions, and stock awards. Earnings potential can be strong in sales when quotas are realistic and attainment is high.