Project Manager

Key Responsibilities

• Manage multiple catering implementation projects at one time across the UK and Northern Ireland, ensuring successful delivery against agreed timelines and scope
• Take full ownership of projects throughout their lifecycle, from scoping and planning through to delivery, go-live and handover to Support and Account Management teams
• Apply appropriate project management methodologies and follow project processes, ensuring consistent standards and governance are followed

• Work closely with Sales to support new projects, contributing to early engagement and detailed scoping with external Project Manager and stakeholders
• Facilitate project scoping and kick-off meetings with customers and all relevant internal and external stakeholders
• Manage customer expectations through clear, proactive and effective communication
• Act as the main point of contact for customers throughout the project lifecycle, completing a minimum of 1 hour weekly call a week

• Coordinate with remote technical teams to manage the delivery of the technical solution
• Work with the Training team to ensure appropriate training is planned and delivered (remote and on-site)
• Manage hardware requirements in collaboration with Utelize, ensuring stock requested in timely manner and successful delivery
• Work closely with Support and Account Management teams to ensure a smooth transition into Business-as-Usual support

• Identify, manage and mitigate project risks and issues, escalating where appropriate
• Manage change requests, assessing impact and ensuring changes are agreed and communicated with all stakeholders
• Produce and maintain all project documentation, including Project Plans, Action Registers and Project Initiation Documents
• Provide regular project updates and reporting to the Programme Manager, highlighting progress, risks, issues and achievements

Skills, Knowledge and Expertise

• Proven experience delivering multiple end-to-end projects simultaneously using recognised project management methodology
• Experience working closely with customers and senior internal stakeholders
• Experience coordinating cross-functional teams, including technical, training and operational teams
• Experience managing external suppliers or third-party partners

• Strong project planning, organization and prioritization skills
• Excellent communication skills with the ability to translate technical information for non-technical audiences
• Confident stakeholder manager, able to influence and build strong working relationships at all levels
• Highly resilient, results-driven and comfortable managing competing priorities and tight deadlines

• Strong understanding of project management principles, documentation and governance

About
At ParentPay Group, we believe that when schools run well, students thrive. That’s why we’ve spent decades building the operating system that supports well‑run schools – a seamless layer of tools, insights, and support that makes school life simpler for teachers, leaders, caterers, parents, and students alike.From cashless payments and parent engagement to catering management, library systems, and MIS platforms, we connect the everyday parts of education through simple, secure, and connected tools. What began as a way to make school payments easier has grown into Europe’s leading EdTech group – trusted by over 20,000 schools and 9 million users across the UK and Europe.Every day, our platforms process millions of payments, messages, and data points, quietly working in the background so schools can shine out front. Together, we’re helping schools save time, cut costs, and create more time for learning.ParentPay Group is more than a collection of brands. We are a group of people dedicated to supporting well‑run schools and giving time back to teachers, parents, caterers, admin staff – and most importantly, to students.