FH&B is on a transformation journey to deliver its five-year growth ambition, with a programme in place to drive sales, profit and operational improvement. As the programme moves through mobilisation, we’re looking for a Project Manager to help strengthen delivery planning, governance, team mobilisation and the Transformation Management Office.
You’ll support the Programme Lead and Transformation Leads to accelerate delivery across FH&B transformation priorities, taking ownership of specific projects where required and helping teams stay focused, aligned and on track.
Working across multiple teams and priorities, you’ll connect with programme teams to understand progress, context and challenges, coordinate updates and support consistent ways of working across transformation initiatives.
This is a unique opportunity to contribute to a high-impact transformation at a pivotal moment for FH&B, helping create visibility, pace and measurable value across the business.
Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.
What you’ll do
Your key accountabilities will include
Connect with programme teams to understand delivery progress, context and challenges, coordinating updates and support across FH&B transformation initiatives.
Track progress against milestones, risks, issues and dependencies, ensuring reporting is accurate and potential delivery impacts are highlighted early.
Maintain and improve delivery tools, templates and documentation so programme teams have practical, consistent ways of working.
Produce clear updates and prepare governance inputs that support visibility, decision-making, action tracking and effective escalation.
Support programme teams to embed delivery standards, improve ways of working and keep transformation priorities moving at pace.
Who you are
Your skills and experience will include
Strong project and programme management experience, with the ability to support delivery across multiple priorities.
A confident communicator who can build relationships, influence senior stakeholders and challenge constructively.
Calm under pressure, with the ability to drive delivery at pace and keep teams focused on outcomes.
Agile, proactive and comfortable working across multiple teams, priorities and changing business needs.
Commercially minded, with a focus on simplification, improvement, consistency and business value.
What’s in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
Competitive holiday allowance with the option to buy more
Discretionary bonus schemes linked to your performance and ours
Strong pension and life assurance to help plan for the future
Tailored induction and training to support your development from day one
Exclusive perks and savings through our M&S Choices portal
Market-leading family policies, including parental, adoption and neonatal leave
24/7 wellbeing support, including virtual GP access and mental health services
One paid volunteer day a year to support a cause that matters to you
Everyone’s welcome
We are ambitious about the future of retail. We are disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We are transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.
#L1-AC1 #LI-Hybrid
Skills Required
- Project and programme management experience
- Confident communication and stakeholder influencing (including senior stakeholders)
- Ability to drive delivery at pace and remain calm under pressure
- Experience working across multiple teams and changing priorities; being proactive and agile
- Commercial mindset focused on simplification, improvement and business value
- Ability to maintain and improve delivery tools, templates and documentation
What We Do
At M&S, we're dedicated to being the most trusted retailer, prioritising quality and delivering value. Every day, we bring the magic of M&S to our customers, whenever, wherever and however they want to shop with us. For over a century, we've set the standard, doing the right thing and embracing innovation. Today, with over 65,000 colleagues serving 32 million customers globally, we're putting quality products at the heart of everything we do. Tomorrow holds boundless opportunities with us. We're pioneering digital innovation and shaping the future of retail where our values drive every action. We stay close to customers and colleagues, always curious and connected. Our decisions are bold, our actions ambitious. Transparency is paramount, with straightforward, honest communication. We're constantly innovating, always striving for the best. Our focus is on aiming higher and winning together, combined with wise financial decisions to secure our future. Join us at M&S to shape the future of retail.
