Project Manager

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

• Impact
• Community
• Growth
• Excellence

Feel like you can make a difference? Good news, we saved you a seat! 

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [email protected].

AI Disclosure Statement

To ensure an efficient and fair review process, we utilize artificial intelligence tools to assist in the initial screening and assessment of applicants for this role.

⚠️ Recruitment Fraud Notice

Dialogue only contacts candidates through official @dialogue.co email addresses. We never request payment, gift cards, or personal financial information at any stage of hiring, and we never extend an offer without a structured interview process. All open roles are listed exclusively at dialogue.co/en/careers. If you receive a suspicious communication claiming to be from Dialogue, do not respond — report it to [email protected] and verify the role on our official careers page.

Your role as Project Manager

Reporting to Sherry Ghafarpour, Director, Program Management, the mission of the Project Manager is to drive the success and development of Dialogue Projects by leading the implementation of new projects and monitoring project performance indicators in a highly technical, cross-functional, complex, and innovative virtual health domain.

What you'll be doing

• Managing the discovery, creation and implementation of new software solutions for a strategic client, working with colleagues across internal and external functional teams, including Dialogue’s Product and Tech, Care Operations, and Go-To-Market teams, to successfully achieve project requirements and ensure seamless rollout of new features for the client.
• Investigating the feasibility and operational impacts of potential product changes with the help of the engineering and the product subject matter experts across the organization
• Supporting Go-To-Market, Service Operations, Engineering, and Product teams in their understanding of the new project and program changes.
• Identifying clear and measurable metrics to evaluate and track the success of existing programs and new projects, and monitoring key indicators of performance.
• Serving as the primary point of contact for strategic client project delivery, which includes managing communications and expectations of external stakeholders.

We'd love to hear from you if you have

• Bachelor’s degree in a relevant field such as Engineering, Science or Business Administration.
• 3+ years of relevant experience as a project manager or a program manager managing large-scale, customer-facing, cross-functional software projects from inception to completion.
• Strong leadership skills with the ability to lead through influence, combining strategic thinking with a hands-on approach to detail.
• Expertise in project management methodologies and frameworks, coupled with relevant experience in the agile software development process and project management.
• Proven track record of delivering successful projects and leading project teams, demonstrated ability to drive effective project planning and project risk management.
• Expert communicator, adaptable to diverse audiences, proficient in conflict resolution, able to navigate ambiguous situations, and capable of prioritizing essential needs.
• Demonstrated success in delivering projects to strategic clients, including significant experience with external stakeholder communication and management.
• Technical fluency, familiarity with agile and Scrum methodologies, and working knowledge of software management and collaboration tools such as Jira, Notion, and Asana.

Please note that as we serve customers across Canada, bilingualism is an asset for this position. You may be required to communicate in French and English.

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:

• Access to the Dialogue app and virtual mental health support for you and your family
• Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
• 4 weeks vacation, 9 wellness days, and 1 volunteer day
• Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
• Work abroad up to 4 weeks/year
• Incentive plans, referral bonuses & RRSP matching
• Learning via Coursera, external training budget & mentorship
• Optional parental leave top-up