Responsible for leading large, complex projects across multiple work streams and geographies.
Accountable for the success, effectiveness, and on-time delivery of all the applicable deliverables across all work streams.
Manage the people, process, and technology-related activities required to set up and begin operations for a new outsourcing engagement with a client.
Serve as the primary point of contact for project stakeholders to ensure team alignment and actions remain in synergy.
Manage overall internal/external client relationships throughout the various stages of the project.
Implement business based on customer requirements and other contractual requirements.
Support the organization by defining proper ramp plans and other timelines to achieve internal/external client expectations.
Promote quality of work through proper project scoping, documentation, and reporting.
Mitigate risks and financial loss by appropriately scoping requirements, preparing budgets, managing timelines, and communicating effectively with relevant stakeholders.
Maintain action logs, resolve issues, and conduct lessons learned for all projects, applying all learnings to future projects.
Contribute to developing internal project management processes and mobilization of resources to improve overall capabilities.
Resolves problems, completes audits, identifies trends, determines system improvements, and implements change.
Ensure compliance with OP360’s standard processes and services.
Requirements
Minimum 2-5 years of project management experience, including client implementations
Operations or product experience in a BPO environment is strongly preferred.
PMP and Scrum Master certification are preferred.
Proficient computer skills, including but not limited to MS Office, GSuite, and Salesforce/Zoho.
Excellent verbal, written, and interpersonal skills.
Ability to align and negotiate resources within the organization to achieve targets.
Strong organizational skills and ability to manage multiple projects and deadlines.
Experience in leading meetings and directing stakeholders of all levels.
Exceptional analytical and problem-solving skills.
Strategic thinker, self-directed, high energy, and proactive working style.
Effective decision-making capabilities.
Fluent in English communication (verbal/written).
Skills Required
- Minimum 2-5 years of project management experience, including client implementations
- Operations or product experience in a BPO environment
- PMP and Scrum Master certification
- Proficient computer skills, including MS Office, GSuite, and Salesforce/Zoho
- Excellent verbal, written, and interpersonal skills
- Ability to align and negotiate resources within the organization
- Strong organizational skills and ability to manage multiple projects
- Experience in leading meetings and directing stakeholders of all levels
- Exceptional analytical and problem-solving skills
- Strategic thinker, self-directed, high energy, proactive working style
- Effective decision-making capabilities
- Fluent in English communication (verbal/written)
What We Do
OP360 is a US-headquartered BPO provider offering intelligent customer experience and outsourcing solutions. They partner with ambitious global brands to make scaling easy, specializing in customer support, back-office operations, and AI services across diverse industries.
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