At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.
Role Summary:
Project Manager is responsible for planning, organizing, and directing the completion of projects, ensuring they are on time, on budget, and within the define statement of work.
PM is responsible for requesting resources from respective resource managers, Schedulign & Monitoring of the assignments for the project/s and make sure of the assigned work completion, send out the progress updates to stakeholders both internal and external and be the driving force for project completions.
Validation of resources timecards and approvals on-time, periodical billings of milestones / monthly basis billings, forecasting of the consumable time of resources on monthly and quarterly basis helping PMO on monthly and quarterly projections of revenue generation.
This role should be familiar with the processes of Project Management, preferably the PMI defined PMBOK processes. PM should be knowledgeable to interface with customer/s and PSDs and confident enough to lead the discussions with customer. Customer management is the key expectation of the candidates. Working experience on SaaS / Cloud projects would be added advantage.
Great interpersonal skills, good written and verbal communication, and a strong team-working attitude is expected. Should be good at problem solving, change management process, Project Closure process and the obligations involved in project life cycle.
Experienced in working closely with customers, should be an effective communicator with stakeholders and Business, able to work in a fast paced and challenging environment and should be able to multitask and be proactive. Should be willing to work in night shift, work from office on Hybrid model (minimum 3 days work from office).
Skills:
•Scoping – Designing, scoping, and estimating Services opportunities based on customer requirements and business needs within the sales cycle.
•Operational – Process Optimization, Change Management, Customer Experience, Customer Success Management, Cloud projects knowledge
•Soft Skills – Good written and verbal Communication, Interpersonal Skills,
•Analytical – Logical thinking, Information gathering and analyzing.
•Documentation – Ability of good content creation, document gathered information and putting across services offerings with outlining the deliverable, dependencies, roles and responsibilities, and change management.
•Process – Project Management methodologies, Work Breakdown Structuring, Scoping, Risk Management, Change Management,
Key Experience & Qualification Required
•Any Bachelor’s (B.E/ B.Tech / B.Sc) or master’s degree (M.E / M.Tech or MBA)
•8+ Years of overall experience
•Min. 3 years’ experience working as a Project Manager
•Strong Customer management experience
•Experience working on Tableau and Power BI platform – Dashboards and Reporting, Proficiency in Microsoft Excel and Office tools.
•Good experience of Enterprise Service Architect / Business Development / Consulting
•Strong Analytical Skills and Logical Thinking
•Certifications: PMP, CAPM, PRINCE2 Practitioner, Certified Scrum Master
What We Do
Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction. Our solutions help brands close the gap created when they lack the resources required to deliver experiences that fulfill customer expectations. Closing this Engagement Capacity Gap™ helps them build lasting relationships with customers and drive real business results. The Verint Customer Engagement Platform draws on the latest advancements in artificial intelligence and analytics, open integration, and the science of customer engagement to meet ever-increasing, ever-shifting consumer interactions and demands. We help our customers to drive even greater value from their technology investments by working closely with a broad ecosystem of solutions and partners. With Verint, brands can finally unlock the potential of customer engagement across every area of the business to deliver consistently differentiated experiences to their customers and employees, and do so at scale to realize tangible business results. Global Presence • Headquartered in Melville, N.Y., with 40+ offices worldwide • Powered by 4,500 dedicated professionals and a global partner network Closing the Engagement Capacity Gap Brands today are challenged to deliver quality customer experiences across dozens of engagement channels, hundreds of customer journeys, and millions of interactions – all with the same team and resources. This results in an Engagement Capacity Gap. Verint solutions are uniquely geared toward closing this gap. More than 10,000 organizations in over 175 countries—including more than 85 percent of the Fortune 100 — rely on Verint. To learn more, visit: www.verint.com
