BPO Project Manager

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Essential Job Responsibilities

• Serves as the primary liaison with key client representatives with the goal of owning the service delivery relationship;

• Lead the delivery of complex initiatives with multiple workstreams, including creating project plans, identifying, and tracking key milestones, and communicating progress regularly to stakeholders that provides effective coordination and communication of client deliverables.

• Effectively executes project forecasts and work schedules implemented by the Sr. Director of Solutions (SDS);

• Ensures client and project requirements are being met with the highest quality and accuracy through verification and communicating routinely with both the client and internal partners;

• Consistently delivers proactive communication with clients and when client issues arise addresses those issues or expeditiously escalates to the SDS;

• Ensures that an up to date record is maintained with regard to the status of all projects being worked on;

• Demonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high quality.

• Instills confidence with the client and serves as a primary public face of Opensity's high-quality service delivery offering.

• Guide and manage the project in every aspect, including the intersection of technology, processes, and change management

• Facilitate the definition of project missions, goals, tasks, dependencies, and resource requirements

• Develop comprehensive project management plans that stakeholders, teams, and sponsors can follow throughout each phase of the project

•  Negotiate and influence across cross-functional teams to ensure appropriate resourcing levels are engaged and maintained throughout the execution of the plan

• Work with the teams to identify and manage risks with the project and the affectively, performing risk analyses, and preparing and communicating risk mitigation strategies.

• Continuously ensure our Customers and Stakeholders are confident about the program delivery via impactful and comprehensive communications

•  Build credibility, establish rapport, and maintain communications with internal and external stakeholders

•  Support business development activities such as identification, proposal development, and other pursuit activities at clients

Required Qualifications & Characteristics

• Bachelor's degree highly preferred

• Solid background in Operations and staff management

• Minimum of 5 years of experience with large project, program, or portfolio management ideally with outsourced services

• Certification in project management disciplines (PMP, Certified BA,) highly desired, or similar level of project management experience

• Demonstration of the practical facilitation of PMI Waterfall methodology

• Possess a combination of business management, leadership, strong strategic and tactical business skills

• Expertise in project management of solution delivery through planning, development, and coordination of remote teams.

• Well established track record of producing high quality results while establishing/maintaining customer relationships at all levels.

• Exceptional computer skills. Preferred experience in: Microsoft Suite (MS Project, PPT)

• A good balance of technical knowledge and business acumen with a proven track record of driving innovation and business metrics with a customer-first mindset

• Assertive and collaborative approach, with the ability to drive innovation and change management with virtual teams across different time zones.

• Excellent organization and communication skills with the ability to engage, influence, and inspire partners and executives to drive collaboration and alignment.

• Demonstrated ability to plan and manage projects which span client business, operations, and IT disciplines

• A solid understanding of the legal and professional services industry which is typically a result of at least 2 years of experience in project management positions with law firms, or other vertical markets

• Demonstrated success in the management of multiple simultaneous projects.

• Oral and written communication skills which provide a strong and confident leadership presence. 

• Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements.

• Demonstrated ability in each of the following areas:  ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met.

• Desired Skills:  Six Sigma Certification (Black Belt)

The Compensation range for this role is 100,000 to 122,000 USD per year and may be eligible for an annual bonus. Actual compensation within that range will be highly dependent upon the individual's location, skills, experience and qualifications.

This position is part of the Opensity Solutions team.  For Information on Opensity’s benefits please visit opensitybenefits.com.

Opensity is a technology‑enabled managed services organization that helps leading law firms and professional services organizations modernize how their operations run. We bring together talented people, innovative technology, and integrated services to create scalable, efficient environments where teams can do their best work and grow their careers.

It is Opensity’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Opensity’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition, Opensity will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Opensity is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Opensity will consider for employment qualified applicants with arrest and conviction records.