Project Manager

Summary:

The Project Manager will play a dual role within Freedom Mortgage’s In-House Agency, both leading projects independently and partnering closely with the Associate Director of Project Management. This individual will be responsible for organizing, planning, coordinating, and executing a range of projects, including initiatives for Freedom Mortgage and a variety of clients within the FOC portfolio.

In a lead capacity, the Project Manager will oversee the full project lifecycle- defining objectives, establishing timelines and milestones, managing stakeholder communication, and driving projects through to successful completion. In a support role, they will collaborate with the Associate Director to manage workflow, traffic project tasks, facilitate communications, attend meetings, capture detailed notes, track progress, and provide status updates to the broader team.

The ideal candidate will bring experience in branding and a strong foundation in digital marketing. Prior agency experience, particularly in developing and activating brand identities across digital, print, and social media platforms, is a plus.

This role does not include direct reports. The successful candidate will be a self-starter with excellent communication skills, sharp attention to detail, and the ability to thrive in a fast-paced, dynamic environment.

Essential Job Duties and Responsibilities:

• Responsible for planning, scheduling, assigning, trafficking, and overseeing assigned In-House Agency projects.

• Ability to utilize and maintain project management tools and internal server.

• Strategically partner with the Associate Director of Project Management to define scope of work for each assigned project/campaign, coordinating timing and delivery.

• Act as the liaison between IHA team and partners to build relationships, strategize about upcoming projects and build continuity cross-functionally.

• Manage assigned project timelines, team workloads, project movement, and project communication.

• Coordinate kick-off meetings for assigned projects to understand partner needs and define scope and timing, as well as coordinate presentation meetings to share back creative solutions.

• Identify and communicate potential project issues and risks, propose solutions to, and provide regular reports to, the Associate Director Project Management, In-House Agency

• Serve as a liaison between partners, brand and compliance to ensure quality work is delivered from start to finish of workflow.

• Comply with all company policies and procedures.

• Maintain regular and punctual attendance.

Other Job Duties and Responsibilities:

Performs other related duties as assigned.

Supervisory Responsibilities:

• This position is an individual contributor.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Strong organizational and multitasking skills.

• Great communicator.

• Flexibility and problem-solving capabilities

• Knowledge of workflows and project management tools, such as Smartsheet, etc.

• Digital acuity is a must.

• Displays credibility and presence that enables consultancy.

• General understanding of design and creative processes

Education and/or Experience:

• Bachelor’s degree from a four (4) year College or University or equivalent professional experience.

• Three (3) to five (5) years of related project manager experience.

• Experience with Smartsheet, Microsoft Office programs and Adobe suite is a plus.

• Agency and Branding experience is a plus (in-house or traditional creative agency).

• Experience in the mortgage industry is preferable.

Certificates, Licenses, Registrations:

• Ex) None Required

Work Complexity:

Problems and issues faced are difficult and complex, and may require understanding of broader set of issues. Problems typically involve consideration of multiple issues and understanding of the financial/mortgage industry. Problems are typically solved through drawing from prior experience and analysis of issues.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Equal Employment Opportunity:

The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.