About Us:
MCCi is a premier provider of intelligent business process automation solutions, and a trusted partner to over 2,000 organizations across state and local government, education, and select commercial entities throughout North America. Through our JustFOIA and GovBuilt software platforms, and as the world’s largest Laserfiche solution provider, we prioritize service. Our solutions suite and commitment to client delight enable us to positively impact the lives of our clients and those they serve.
About the role
- We are looking for talented people with strong project management and business analyst skills, with experience in Enterprise Content Management solutions. We empower our clients to reach new efficiency and innovation levels, saving them time and valuable resources while allowing their focus to be placed on strategic issues rather than mundane tasks. By leveraging our content services solutions to reach intelligent automation, our professional services and technical support team are inspired every day by what our clients are accomplishing within their organizations. Project Managers manage and oversee the full project lifecycle of complicated Laserfiche and GovBuilt configurations and other business process-related projects. We are looking for driven, self-motivated individuals who excel at working independently to assess our client’s needs, implement our technology solutions, and build strong relationships with all stakeholders. This position has up to 25% travel.
What you'll do
- Gather essential business process requirements from prospective and current clients.
- Handle multiple ongoing engagements, while maintaining the highest personal and team standards of quality, on time delivery, and client satisfaction.
- Serve as the central point of communication between the project team, management, clients, and any other stakeholder of a project.
- Think creatively to translate non-technical Statements of Work into complex Laserfiche configurations.
- Maintain records of daily communication transactions, problems and remedial actions taken, or installation/project activities.
- Consistently track time spent on billable and non-billable activities.
Qualifications
- Experience with client facing projects, public sector a plus!
- Experience with Enterprise Content Management (ECM) and Document Management Systems, strongly preferred.
- Demonstrated ability to explain complex concepts to non-technical audiences.
- Strong business analytical skills, including requirements gathering and scope definition.
- Excellent communication skills, both written and verbal.
- Ability to understand and interpret business & technical details and translate them into a viable statement of work and project plan.
- Familiarity with project budgets.
- Troubleshooting & problem-solving skills.
- High level of organization, superior prioritization, and time management skills.
- Information Technology related Degree, or equivalent experience.
- Minimum two years of IT Project Management experience.
- Proficiency in Windows Server administration and typical Windows troubleshooting.
- Knowledge of computer hardware and software, including applications and programming.
- General working knowledge with SQL.
- Knowledge of typical State and Local Government processes.
- Experience with Microsoft Project and/or similar Project Management applications.
- Project Management Professional (PMP) Certification.
- Experience with Permitting and Licensing processes and applications strongly preferred.
What you can expect from us
We really ARE more than a company! We have a passion for growth and hitting goals, but we want to do it together as a team and enjoy the ride as we go.
WE ARE APPROACHABLE.
Want to talk to a member of management or leadership, walk up and say hi.
WE TRUST YOU.
We don’t have a million rules because we believe you will embrace our Culture Code and make good decisions.
WE EMBRACE TECHNOLOGY!
We love it, sell it, support it, use it, and need it.
WE DRESS COMFORTABLY.
We need you to work hard, not wear a tie.
WE ARE KIND.
Being kind, forgiving, empathetic, and respectful can change your life and everyone around you.
WE ENJOY OUR TEAM.
Use your webcam, collaborate, build relationships, and recognize others for doing a great job. You work a lot; make the most of your time here.
WE VIRTUALIZE EVERYTHING.
We strive for 100% inclusion of our remote teammates.
Top Skills
What We Do
In the Beginning
Over 20 years ago, MCCi primarily focused on helping organizations with records management and digitizing their documents. We quickly achieved our goal to be the largest Laserfiche solution provider by helping our clients go paperless. As technology and our clients' needs changed, we became more involved in their business processes and operations.
Innovate and Evolve
Over the past decade, we went through our own Digital Transformation journey. We are a consulting company with expertise in Business Process Automation and provide our clients with leading hyperautomation technologies. Here at MCCi, we have a fierce commitment to being your end-to-end services provider. We go all-in and are a trusted partner to over 1,300 organizations who believe that strong partnerships and people lead to successful outcomes.
Best-in-Class Service
We pride ourselves on having the highest quality customer service, technical support, and a 98% client renewal rating. Our team operates in the client lane, putting our clients' needs first, always. We listen well, respond fast, and over-deliver.
A Few Bragging Rights
Our growth and the success of our clients are widely recognized. Most recently, Inc. Magazine recognized MCCi as an Inc. 5000 fastest-growing private companies in the United States. Additional noteworthy recognition includes Top 10 Best Companies to Work, Florida Companies to Watch, Microsoft Gold Certified Partner, and the only Laserfiche Diamond-Level Provider, to name a few.
