Project Manager

Role Details

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.

Join us at Crescendo, and let’s build the future of customer experience together.
 

The Role

As a Project Manager, you will play a critical role in driving efficiency, consistency, and execution excellence across our partner’s teams. You will be responsible for supervising workflows, removing roadblocks, and ensuring projects are delivered on time, within scope, and aligned with business expectations.
This role is ideal for a proactive problem-solver who thrives at the intersection of process optimization, stakeholder management, and cross-functional collaboration. You will support initiatives that streamline internal workflows, improve operational performance, and foster a culture of continuous improvement.
 

What You’ll Do:

• Operational & Workflow Optimization:
  • Analyze existing workflows and operational processes to identify bottlenecks, inefficiencies, and opportunities for improvementLead optimization initiatives from concept through execution, ensuring measurable improvements in speed, quality, and efficiency
  • Recommend and implement enhancements to tools, systems, and workflows to increase productivity and reduce friction
  • Document, maintain, and continuously improve standard operating procedures (SOPs), best practices, and team resources
  • Develop and track KPIs to measure the impact of optimization initiatives, sharing insights and progress with leadership
• Project & Program Management
  • Build and maintain detailed project schedules, working closely with the partner’s POC and operations leaders to assess scope, priority, and timelines
  • Help define deadlines for each stage of projects and ensure adherence across teams
  • Identify risks, dependencies, and blockers early, proactively resolving or escalating issues to maintain momentum
  • Ensure necessary resources are available for successful project delivery
• Cross-Functional Collaboration & Stakeholder Management
  • Act as a central coordination point between different teams
  • Proactively communicate with stakeholders to understand expectations, preferences, and constraints
  • Provide regular project status updates, progress reports, and risk assessments to internal stakeholders and leadership
  • Organize campaign production workflows across internal and external teams, ensuring balanced workloads and clear ownership
  • Support change management efforts to ensure smooth adoption of new tools, processes, and workflows

What We Expect From You:

• 3-5+ years in a project management role
• Preferably a Project Management Certificate
• Strong problem-solving and issue-resolution skills
• Exceptional communication, interpersonal, and stakeholder-management skills
• Excellent time-management skills with the ability to manage multiple initiatives simultaneously
• Proficiency in project management tools such as Asana, Jira, Trello, Basecamp, or similar platforms
• Proficiency in Google Workspace (Docs, Sheets, Slides)
• Familiarity with website projects (design and development) and marketing operations workflows
• Passion for process improvement, automation, and information systems
• Comfortable working in fast-paced, cross-functional environments
• What Success Looks Like:
  • Internal workflows are streamlined, documented, and consistently followed
  • Projects are delivered on time and according to expectations
  • Stakeholders have clear visibility into project status, priorities, and risks
  • Teams feel supported, unblocked, and empowered to execute effectively
  • Optimization initiatives lead to measurable improvements in efficiency and execution quality

What You’ll Get In Return:

• Hybrid working arrangements
• Competitive base salary
• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams
• Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home
• Training opportunities provided by Crescendo and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development