The PM also owns developing a consistent, scalable project delivery framework. This framework serves as the basis for repeatable, high-quality delivery and provides the parent structure for reusable templates by project type. PMs ensure consistency, accountability, utilization discipline, and delivery precision across all project work.
You will:
Project Leadership & Planning
- Build project plans from SOWs — define work breakdown, milestones, dependencies, and assign customer responsibilities
- Manage 25–40+ simultaneous projects of varying complexity, coordinating cross-functional teams (tech, design, ops, training)
- Maintain a scalable project-delivery framework with reusable templates and ensure proper project intake/setup in PM systems
- Lead planning sessions to align stakeholders and resources against schedules and customer commitments
- Manage resources, schedules, and pacing across all projects; track and mitigate risks via a maintained risk register
- Re-forecast timelines if customer delays occur and communicate impacts; handle change orders, including scope adjustments and approvals
- Monitor team capacity and resolve scheduling conflicts to safeguard delivery timelines
- Oversee project pacing to ensure timely, efficient delivery without overloading resources
- Act as the primary client-facing contact throughout the project lifecycle, guiding tasks, deliverables, and timelines
- Run structured communication: status updates, regular meetings, follow-ups, and escalation handling
- Coordinate with internal teams (e.g., training, web/UX) to align schedules and deliverables as defined in the SOW
- Manage conflict resolution and escalations between customers and internal teams to keep projects on track
- Ensure all deliverables meet defined QA standards and align with the agreed scope
- Track budget burn rate and hours — take action if they deviate from plan
- Maintain accurate PM-system records: tasks, dependencies, progress, and percent-complete
- Preserve documentation and audit trails that comply with SOW and internal standards
- Maintain up-to-date status across all active projects (progress, schedule adherence, effort, risk indicators)
- Monitor key project metrics (schedule, effort, risk, project age) and conduct post-project reviews
- Feed insights from reviews into improving delivery methodology — boosting consistency, speed, and outcomes
- Accurately track time for utilization and performance reporting
- Ability to turn SOWs into structured, executable project plans and manage many concurrent projects
- Strong communication and customer-facing skills — guiding clients, handling escalations, enforcing accountability
- Solid risk-management and resource-management skills, with financial awareness (burn-rate, forecasting)
- Adaptable execution: able to balance rigorous process with the speed needed in a fast-paced environment
- Perform other duties as assigned
- 3 or more years of experience managing customer-facing projects.
- Experience managing 20 or more concurrent projects in a professional services or SaaS environment.
- Strong skills in scoping, scheduling, risk management, and customer communication.
- Ability to create project plans from SOWs and manage through execution.
- Familiarity with project management tools such as Wrike, Asana, or similar
- PMP or CSM certification
- Experience with Salesforce
- Experience in a high-volume services delivery environment
- Professional services, web development, SaaS, or eCommerce background
- Familiarity with eCommerce platforms or integrations
- Remote company - work from anywhere
- Unlimited PTO
- Maternity/Paternity leave
- Medical/Dental/Vision/FSA/Life
- 401k with company match; vested immediately
- Flexible work schedule
- Inspiring & collaborative peers
The salary range for this position is $95k - $105k annually. This information is current as of the initial date of this job posting and may be modified in the future. The actual pay determined for an individual will vary based on job-related factors such as relevant experience and/or education, particular skills, and location.
Miva is a fully remote company with employees distributed across the U.S. Our ideal candidate for this role will reside in the greater Boston area.
Top Skills
What We Do
Miva, Inc. is the creator of a groundbreaking ecommerce platform which powers more conversions, better integrations, and lower total cost of ownership for a broad range of exciting American businesses. With comprehensive solutions for all facets of online selling, Miva delivers modern omnichannel ecommerce for every customer and every industry.
Recently voted one of the Best Places to Work In San Diego for the 4th year in a row, Miva is proud to offer a highly creative and inspiring work environment. Our team members include outstanding professionals from every sphere of online design and development, transcending conventional ecommerce every day with bold ideas and a deeply collaborative spirit.
With 20 years of experience and more than 100 billion dollars in orders already processed, Miva's reputation as a trusted strategic partner is unparalleled. If you are interested in launching a dynamic career at the forefront of modern ecommerce, please visit miva.com/company.
