Acxiom is seeking a detail-oriented and analytical professional to join a marketing fulfillment oversight team to support the accuracy and integrity of a client’s credit card rewards programs through rigorous validation processes.
Job Summary
The Cards Rewards Control Validation Analyst will play a critical role in validating the accuracy of rewards offer fulfillment by independently verifying transaction calculations, identifying discrepancies, resolving identified discrepancies, and ensuring compliance with internal practices and standards. This position requires strong analytical skills to navigate proprietary bank systems, perform complex validations, and contribute to process improvements. The ideal candidate thrives in a fast-paced environment, excels at problem solving, and maintains a high standard of accuracy in financial data handling.
What you will do:
- Independently execute a new control validating credit card rewards offer fulfillment using proprietary bank systems and tools; training will be provided but experience in Citi systems - AWS, Rewards Tables, and Sawgrass is a plus
- Analyze transaction data and customer statements to confirm accurate rewards fulfillment and detect anomalies or errors
- Collaborate with cross-functional teams (e.g., Marketing and Rewards) to investigate and resolve potential issues that may need to be escalated for further review
- Maintain detailed validation documentation that will include new automated reporting, system screen shots, specific validation calculations performed (Excel worksheet), and other artifacts/evidence to document the complete review of the offer fulfillment
- Timely submission of artifacts to central fulfillment oversight team
- Adept at operating in a fast-paced environment with strict service level agreements to complete validations
- Proactively identify improvement opportunities to increase the efficiency and quality of validations
- Develop senior leadership level monthly review of validation findings
- Develop and maintain procedures for the validation process
- Assist the broader Fulfillment Oversight Team as needed
What you will need:
4 - 6 years of relevant experience
Advanced analytical skills and demonstrated problem-solving skills
Strong written and verbal communication and interpersonal skills
Ability to work both collaboratively and independently; ability to navigate a complex organization
Ability to work under pressure and manage deadlines or unexpected changes
Bachelor's degree; experience in compliance, or other control-related function in financial services, regulatory organization, or consulting firm
What will set you apart:
Credit Cards marketing experience
Primary Location City/State:
Homebased - Conway, ArkansasAdditional Locations (if applicable):
Acxiom is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.
Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here.
Attention Colorado, California, Connecticut, Maryland, Nevada, New Jersey, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact [email protected].
Top Skills
What We Do
cxiom is a customer intelligence company that provides data-driven solutions to enable the world’s best marketers to better understand their customers to create better experiences and business growth. A leader in customer data management, identity, and the ethical use of data for more than 50 years, Acxiom now helps thousands of clients and partners around the globe work together to create millions of better customer experiences, every day. Acxiom is a registered trademark of Acxiom LLC and is part of The Interpublic Group of Companies, Inc. (IPG).
