Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Position Purpose:
The Manager – Project Management is responsible for the overall direction, coordination, implementation, execution, control, and completion of one or more specific projects- ensuring consistency with company strategy, commitments, and goals. Serves as a primary point of contact for internal and external stakeholders and clients during the implementation phase of each project and includes day-to-day interface on project commitments and updates, leading stakeholder and client meetings, ensuring project delivery is appropriate, timely, and accurate.
Principle Accountabilities:
Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and implementation plans, including risk mitigation
Coordinate internal and external resources to ensure that projects adhere to scope, schedule, and budget
Analyze project status and, when necessary, revise the scope, schedule, or budget to ensure that project requirements can be met
Establish and maintain relationships with relevant client stakeholders, providing day-to-day contact on project status and changes
Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards and assessing risks
Structure and manage integrated, multitrack performance databases for digital, print, social, broadcast, and experiential projects
Develop and maintain partnerships with third-party resources, including vendors and researchers
Assign and monitor resources to ensure project efficiency and maximize deliverables
Report project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to the project work plan
Attributes & Attitude:
Critical thinking and problem-solving skills
Planning and organizing
Decision-making
Effective interpersonal & communication skills
Influencing and leading
Conflict management
Ability to work in a high-stress work environment
Knowledge:
Experience: Minimum 5 years in Project Management
PMP Certification required
Project management experience preferably in application deployment; AI is a plus
Knowledge of both theoretical and practical aspects of project management
Knowledge of project management techniques and tools
Direct work experience in a project management capacity
Proven experience in people management
Proven experience in strategic planning
Proven experience in risk management
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
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What We Do
Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services.
As the leading customer experience firm, companies rely on Everise to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages.
At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.
Join us and become a champion of customer happiness
