SeekWell is the parent company of 1-800 Contacts, Luna, and The Framery. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer and optometrists squirm. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built an excellent company and changed an industry by putting the customer first, always. The best is yet to come!
Why you want this jobWe are looking for a motivated and experienced Project Manager to oversee the transition to Contact Center as a Service (CCaaS) technology and later serve as the subject matter expert for the NICE Quality Management solution to drive maximum usage. The ideal candidate will have strong project and quality management skills, excellent problem-solving abilities, leadership qualities, and the capacity to drive process improvements across multiple teams.
What you’ll do- Work closely with cross-functional teams to define project scope, objectives, and deliverables
- Collaborate with internal teams and the vendor to create project plans, assign tasks, establish timelines, and determine the level of effort required
- Oversee and manage the end-to-end deployment of CCaaS solutions ensuring project milestones are reached on time with minimal disruptions
- Identify and mitigate project risks and issues, ensuring timely resolution
- Provide regular project status updates to stakeholders and leadership that include project schedules, risk and issues logs, and project governance
- Conduct post-implementation analysis for project success and areas for improvement
- Ensure optimal use of the NICE Quality Management solution to meet business requirements and enhance efficiency
- Be the primary point of contact and subject matter expert for the NICE Quality management solution and provide first-tier support and coordinate with all relevant parties to ensure timeline resolution of issues
- Collaborate with various departments to identify opportunities for continuous improvement and implement changes that enhance efficiency and effectiveness
- Bachelor's degree in a related field or equivalent years of industry experience
- Project Management Professional (PMP) certification (preferred)
- 3+ years of experience in project management, with a focus on CCaaS or contact center solutions
- Ability to successfully manage multiple projects simultaneously with high quality results
- Excellent leadership, communication, and interpersonal skills
- Strong understanding of CCaaS technologies and best practices, preferably NICE CXone
- Experience collaborating with vendors
- Strong change management skills
- Free eye exams for your entire family
- Deep discounts on lenses, glasses, and other services
- Amazing healthcare coverage
- 401(k) match
- Flexible PTO
- Tuition reimbursement program
- In-house restaurant with highly discounted meals (Steak dinner under $6)
- Free snacks, ice cream, and drinks every day
- Full onsite gym
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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What We Do
As the world's largest contact lens store, 1-800 CONTACTS is dedicated to providing you with a simple, hassle-free way to replace your contact lenses. At 1-800 CONTACTS, you will receive the exact same contact lenses your doctor prescribed, delivered to your door, at a great price. And with an inventory of more than 15 million contacts, we are more likely to have your prescription in stock than anyone else, which means you'll receive your contacts fast.
