Implementation Project Manager (Software)

Authorium is a leading platform designed to modernize the administrative operations of government. We are on a mission to maximize the effectiveness of government operations at all levels, bringing greater efficiency, compliance, and data insights to today’s government leaders. Join us if you're eager to work in a fast-paced, innovative environment and help drive impactful changes.

We're looking for a Project Manager who thinks like a consultant, not a traditional process-driven PM. This is a hands-on role where you'll manage government agency implementations, serving as the primary point of contact and advocate for your customers throughout their journey with Authorium.

You'll be responsible for the entire implementation lifecycle — from initial kickoff through go-live and beyond. This isn't about following rigid timelines or creating elaborate project decks. It's about understanding what your customers need, adapting on the fly, and ensuring every implementation feels like a true partnership.

• Manage multiple active customer implementations from kickoff through successful go-live
• Serve as the primary customer contact and advocate throughout the implementation process
• Create purposeful meetings with clear agendas, defined outcomes, and the right stakeholders
• Coordinate cross-functional teams including solution engineers, training, and product
• Work closely with Product Success Leads (PSLs) to ensure delivery aligns with customer expectations and statement of work
• Understand and use our product well enough to guide customers and identify when to bring in additional expertise
• Adapt your approach based on customer needs, meeting dynamics, and project realities
• Manage project timelines while prioritizing customer success over rigid process adherence
• Report project health to your Director and maintain visibility across all implementations
• Solve problems independently with minimal hand-holding, escalating when appropriate

You'll be working directly with government agencies who are transforming their administrative workflows and processes. These implementations are complex, involving multiple stakeholders and established workflows that need to be carefully transitioned to our platform.

You'll split your time roughly 50/50 between customer-facing work and internal coordination. You'll work closely with our Product Success Leads who own the overall delivery quality and user experience standards.

You'll report to the Director of Customer Delivery and be part of a team that prioritizes customer satisfaction and partnership over rigid process adherence.

We care about how you approach customer relationships, problem-solving, and project coordination. We'll review your application and experience, then have conversations about real scenarios you'd encounter in this role.

• You have 2+ years of project management experience delivering complex enterprise software to customers
• You have a consultant mindset — you listen first, adapt quickly, and focus on customer outcomes
• You're a self-starter who can take a problem and solve it without extensive guidance
• You understand that meetings should have purpose — you create clear agendas, invite the right people, and respect everyone's time
• You're customer-obsessed and naturally think about implementations from the customer's perspective
• You can coordinate across teams and know when to bring in the right expertise at the right time
• You're comfortable with ambiguity and change — when project requirements shift, you adapt rather than panic
• You can learn new products quickly and understand how implementations typically work
• You communicate proactively and keep all stakeholders informed about project health

• Salary: $120,000-$140,000
• 100% benefits coverage for employee
• 401K Profit Share plan
• Flexible PTO
• Home office stipend
• Comprehensive wellness benefits