Project Manager

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.

We are seeking a highly organized, detail-oriented, and execution-focused Project Manager to join our growing Operations team. This role will be responsible for managing key operational projects from planning to implementation—helping drive efficiency, accountability, and visibility across our core business functions.

In addition to owning project execution, you will play a central role in building the Operations team’s project tracking and communications infrastructure in Notion. This includes creating systems for tracking priorities, surfacing project status, and maintaining visibility across in-flight initiatives for the wider organization. You’ll also prepare stakeholder-facing decks and updates that clearly outline project goals, plans, and results—helping create alignment across the org.

This is a high-impact role ideal for someone who thrives in a fast-paced, evolving environment and enjoys building from scratch, bringing clarity to ambiguity, and making strategy actionable.

Please note: This is a project manager position, not a technical manager role. The focus is on coordinating timelines, resources, and communication across teams—not on providing technical direction or managing engineering decisions.

What We Need

We need you to do all the things typical to the role:

• Manage and drive a portfolio of strategic and tactical operations projects, ensuring milestones and deliverables are met
• Partner with senior leadership to define project goals, scope, timelines, and success metrics
• Design, build, and maintain project tracking infrastructure in Notion, including dashboards, templates, and initiative logs
• Prepare clear, visually compelling decks and written updates that summarize project plans, progress, and outcomes
• Improve visibility and cross-functional alignment on Operations initiatives
• Coordinate across multiple departments to track dependencies and unblock teams
• Identify and mitigate risks, issues, and roadblocks proactively
• Facilitate project meetings, standups, and stakeholder check-ins
• Support process improvement efforts and build scalable internal systems

• 2–4 years of project management experience in an operational or cross-functional role
• Preference for candidates with experience at insurtechs
• Experience building and managing project infrastructure in Notion or similar tools (e.g., Airtable, Asana, ClickUp)
• Excellent written and visual communication skills, including comfort preparing decks and status updates for internal stakeholders
• Strong project planning, tracking, and cross-functional coordination skills
• Able to thrive in a fast-paced, ambiguous, and high-growth environment
• Prior experience in insurance, claims, or TPAs is a strong plus, but not required
• PMP or similar certification is a plus

• Generous health-insurance package with nationwide coverage, vision, and dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy
• Work from anywhere to facilitate your work-life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want — technology should make your life easier, not harder!

At Reserv, we value diversity in backgrounds, perspectives, and life experiences, and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!