Project Manager

The Project Manager for the Services Team will plan, schedule, monitor, evaluate and direct projects, ensuring they meet established time, cost, and technical objectives. The Project Manager develops and manages the project’s change control procedures and effectively utilizes all available methodologies and tools, culminating in client acceptance of results.  The Project Manager conducts project progress reviews with client and account team personnel, providing contingency and problem resolution plans as required. Candidates should have expertise in translating IT requirements into solutions driven by detailed project plans via the use of Project Management disciplines.  Given the customer facing nature of this role. Vendor control and negotiation.

Responsibilities:

• Leads a delivery team for multiple complex small or medium projects, or a complex segment of a larger project, requiring a broad scope of domain and discipline knowledge. Develops and manages project plan and resources. Manages task assignments and conducts team meetings. Communicates project status internally and with customer and conducts status meetings. Produces project documentation. Vendors control and negotiation. Monitors and controls project and manage day-to-day activities. Identify issues and tracks to resolution. Manages Change Control. Manages cost/schedule/resource variances.
• Frequent Customer Interaction.  Interfaces with internal and external teams to ensure alignment of deliverables. Ensures client expectations are met/exceeded.
• People management and mentors juniors on domain and project management concepts & helps direct their tasks. Actively contributes to knowledge-sharing sessions.
• Builds complex project plans independently or with minimal guidance from senior project managers.
• Interfaces with team leadership and external teams as appropriate to complete tasks

Required Skills:

• Bachelor’s degree with 6+ years of related experience, or equivalent combination.
• 5+ years of Project Management experience, with 3 years’ experience in retail industry, particularly store operations.
• Ability to work within a project team environment where results will be based on cooperation with and/or influence of others
• MS Project experience
• Strong written and oral communication skills
• Strong sense of urgency and driving issues to closure, with a focus on successful results.
• Meets deadlines and produces high quality work
• Ability to multitask and prioritize assignments
• Strong relationship building skills
• Experience gathering and documenting functional requirements
• Customer facing experience
• Services background
• Strong interpersonal skills are critical in this customer-facing role
• PMP Certification or demonstrated plan to achieve
• Strong vendor negotiation.
• Fluent English
• Focus in customer service
• Extensive knowledge of IT best practices
• Certification in ITIL Foundations
• Focus on customer satisfaction

We offer:

• Hired directly by Toshiba and 100% under payroll.
• Benefits of the law (IMSS, INFONAVIT, December day voucher, vacation voucher)
• Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).
• Minor medical expenses insurance.
• Savings fund for employees, capped at the limit of the law.
• Grocery coupons.
• Pension plan.
• 12 days of vacation plus 6 floating days.