This role is responsible for the successful execution of medium to large client-facing, revenue-generating professional service engagements of moderate complexity in scope and execution. These engagements involve the delivery of Deluxe solutions and this role is accountable for ensuring the highest quality client delivery with emphasis on meeting project deadlines and goals, while staying within project budgets and maximizing revenue delivery for all projects assigned. This role engages project management processes for task identification, prioritization and completion; as well as resource allocation, funding approvals/management, delivery assurance and clear/crisp communication to various stakeholders. This role leverages key resources and talent across the various business and functional areas to support the initiatives and programs. Collaboration with key stakeholders is thus essential.
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Review all approved documentation (e.g. Business Idea Statements, AOP plans, etc.) on assigned projects to understand project scope, deliverables, and resources necessary to deliver the engagement. Coordinate discussions with business owners to verify that understanding and clarify any outstanding questions accurately and efficiently from the start of the project.
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Create, review, evaluate and maintain project plan and schedule. Monitor project progress, coordinate resources and activities, and adjust when necessary. Resolve project issues by clarifying the issue, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
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Coordinate and direct the activities of both formal and informal cross-functional internal project team resources, and third party partners or consultants where applicable, throughout the project. Maintain a high degree of stakeholder satisfaction through achievement of key project results as defined.
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Communicate and proactively manage project status, milestones, action items, risks and mitigation plans, and issues to project stakeholders and leadership. Thoughtfully consider the proper level of engagement necessary for the escalation of issues that ensures the most timely and satisfactory resolution of issues and completion of project activities.
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Negotiate with project resources to establish schedules, milestones, etc., using change control as necessary to confirm agreement and accountability. Develop and execute change controls to manage all changes to the project, whether or not those changes have cost impact.
Basic Qualifications (BQs)
Education and Experience: Bachelors degree and 3 years of experience or HS/GED and 7 years of related experience
Preferred Qualifications (PQs)
Education: Bachelors in Business Administration, Project Management, Value Stream Management
Experience: + 4 years of experience managing cross-functional enterprise projects with relative complexity and interdependencies
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Ability to build effective and productive relationships with both clients and internal resources.
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Illustrate composure and ability to handle pressure and deadlines.
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Must be willing to flex work schedule to meet the demands of the project.
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Apply project management methodologies and control techniques in accordance with Deluxe PMO guidelines and PMP principles.
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Manage (without direct management authority) technical resources, business partners and organizational leaders to accomplish project goals and objectives with efficiency and high client satisfaction.
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Frequent independent decision-making ability to manage changing, competing and conflicting priorities; multitask effectively, while balancing urgency, speed, accuracy and consistency.
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Manage client escalations effectively by engaging directly, development/negotiating solutions, gaining client buy-in and delivering against commitments. Thoughtfully consider the proper level of supporting internal/management engagement necessary for the escalation of issues that ensures the most timely and satisfactory resolution of issues.
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Effective financial management skills to analyze project budgets, drive savings and forecast revenue.
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PM Certification is desired.
Additional Basic Qualifications:
Must be 18 years of age or older
Compensation
The compensation range for this position is $80,000.00 - $95,000.00 annually. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.
Benefits
In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:
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Healthcare (Medical, Dental, Vision)
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Paid Time Off, Volunteer Time Off, and Holidays
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Employer-Matched Retirement Plan
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Employee Stock Purchase Plan
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Short-Term and Long-Term Disability
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Infertility Treatment, Adoption and Surrogacy Assistance
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Tuition Reimbursement
These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.
Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.
What We Do
We help enterprises, small businesses and financial institutions deepen customer relationships through trusted, technology-enabled solutions.
Here at Deluxe, we help you unlock your potential so that your business successfully grows and thrives which positively impacts our communities all around.
Our innovative payments, data and marketing solutions help you Accelerate Growth, Enable Payments and Empower your SMB Relationships.
Accelerate Growth – With us, we propel your business forward with data-driven customer acquisition and multi-platform marketing toolkits; accelerate customer acquisition through our targeted data driven marketing campaigns and build brands through our customized, brand compliant web storefronts, promotional products, print services, and retail packaging services.
Enable Payments – Our technology solutions enable you to send and process payments more easily. With us, you can optimize your order to cash processes with Lockbox, integrated receivables and bill pay, as well as improve your payer and payee experience with our secure and convenient check products and flexible digital payments.
Empower Small Business Relationships – We help empower your small business with tools to start, run, grow and operate the business. We help increase revenue with promotional products, data driven and print marketing and retail packaging as well as support in managing income with our checks and forms, digital payments, and remote deposit capture. We also assist in protecting and branding businesses with logo design, trademark filings and websites and hosting services along with assisting in managing HR and Operations using our incorporation services, and payroll and human capital management.
Unlock your potential: www.deluxe.com
