The role of a Project Manager is to effectively deliver market research projects in a way that consistently results in the highest level of customer satisfaction for both internal and external clients, while maintaining the speed and accuracy required in a dynamic environment.
Our Project Managers use our internal tools and processes to ensure all projects are executed successfully from start to finish. The job requires an organized, detail-oriented individual who can successfully manage multiple projects in a fast-paced, rapidly changing environment.
RESPONSIBILITIES
· Maintains full project ownership in delivering (but not limited to) low to mid-complexity custom market research projects with a project duration typically between 24 hours to one month
· Manages stakeholder expectations and delivers the highest level of service in an ever-changing, fast turnaround environment
· Builds an effective, professional working relationship with our clients, providing them guidance and advice where appropriate as it relates to Dynata’s products and services
· Ensures project task activities are completed through personal production, internal support teams (such as Survey Programming and Sales), and vendors (such as translators, etc.)
· Tasks may include:
o Testing online survey links
o Sampling
o Setting-up and monitoring reports to evaluate key project metrics
o Ensuring quality measures are followed
o Updating clients regularly on project progress
o Ensuring key project performance metrics such as project profitability meet or exceed established guidelines
· Proactively anticipates, troubleshoots, overcomes, and/or escalates project challenges in a timely manner
· Effectively communicates both as an individual and as part of a client-facing project team
· Ensures survey quality using current market research methodologies
· Other duties as assigned
SKILLS AND ATTRIBUTES
· Is able to communicate clearly and effectively at all levels
· Adept with technology and tools
· Ability to manage multiple priorities and trouble shoot a range of issues in high-pressure situations
· Pursues his or her work with energy, drive, and a need to finish
· Learns quickly and independently in the context of an activity; seeks opportunities to extend and deepen learning
· Effectively copes with change and shifts gears comfortably
· Always strives to deliver results by being solution oriented and a team player
· Identifies issues, leads troubleshooting endeavors, and escalates when efforts have been exhausted
· Can clearly and effectively communicate project metrics, timelines, and other details pertaining to hand offs to colleagues
EXPERIENCE
· Account or Project Management experience is beneficial
· Experience in market research strongly desired
· Experience in a customer service environment desired
What We Do
Dynata is the world’s largest first-party data platform for insights, activation and measurement. With a reach that encompasses over 62 million consumers and business professionals globally, and an extensive library of individual profile attributes collected through surveys, Dynata is the cornerstone for precise, trustworthy quality data. The company has built innovative data services and solutions around its robust first-party data offering to bring the voice of the customer to the entire marketing continuum – from strategy, innovation, and branding to advertising, measurement, and optimization.
The Dynata data platform, an all-in-one solution for insights, activation and measurement, leverages our robust data, innovative technology and more than 40 years’ experience as a pioneer in consumer and B2B insights. Our vision for the Dynata data platform is to automate the entire marketing continuum, with capabilities to target audiences; uncover insights; connect data; activate, measure and optimize campaigns; and analyze, visualize, publish and share those insights to drive your business growth.
We’ve helped more than 6,000 market research firms, brands, media and advertising agencies, publishers, and consulting and investment firms around the world and in every industry accelerate transformation, enable better decision-making, and deliver revenue growth.
