Project Manager

About Us

Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.

SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere – from the data center to the cloud, to the edge and beyond. SUSE puts the “open” back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow. 

We are open in our roots and open in our approach, striving to be the most trusted open innovator in the World. Openness extends beyond our technology. Our vibrant community thrives on diversity and connectivity without borders.

Project Manager

Job Description

The Role

As a Project Manager you will be responsible for the coordination and management of Professional Services delivery projects. This can take the form of oversight across a portfolio of smaller engagements, or hands-on and in-depth management of more strategic engagements, as the market demands. You will build positive relationships with customers and drive customer satisfaction, whilst aligning with all relevant members of the SUSE team including Technical Consultants and Sales teams – communicating effectively with internal and external Stakeholders at all levels. Additionally, you will need to have a good understanding of industry-standard best practices for a professional services organization and will play an integral part in implementing or improving processes and contributing your expertise to shaping the future growth of the Professional Services function in SUSE.

The primary responsibility of this position is to manage Professional Services projects from start to finish, overseeing all phases of the project, building customer relationships, and managing customer satisfaction.

This will support business growth in line with our ambitious objectives and company culture. 

Focus Areas  

• Act as main point of contact for customers during their Professional Services engagements

• Plan, schedule, staff, and monitor the activities outlined in the Statement of Work

• Determine, monitor, and review all project economics to include costs, operational budgets, staffing requirements, resources, and risks

• Prepare and provide customer status updates throughout the duration of the engagement

• Contribute to the Forecast process with timely project updates

• Provide expertise on best practices for project delivery

• Develop relationships with the customer

• Control project requirements, scope, and change requests

• Communicate and enforce delivery policies and procedures

• Manage customer satisfaction and escalate issues in a timely manner

• Comply with company processes and guidelines and adapt to the changing needs of the business

• Be able to articulate the key values of SUSE products, solutions, and strategy

Preferred Experience & Skills 

Must Have:

• Experience with coordinating the delivery of technical projects, including management of a dynamic portfolio of engagements which are ongoing simultaneously

• Certification or equivalent experience in managing projects using Agile methodologies

• Clear written and verbal communication skills, able to interact with stakeholders at all levels

• Used to working internationally - with customers & colleagues in a variety of countries

• Proven ability to problem solve creatively

• Skilled in time management

• Skilled in conflict resolution

• Highly Organized

Nice to have: 

• Experience with Google Workspace

• Awareness and understanding of the Open Source software industry

• Background in working with software defined infrastructure platforms

• High-level technical knowledge in one or more of the following areas: SUSE Rancher and/or Kubernetes based platforms, SUSE Linux Enterprise and/or Enterprise Linux Operating Systems

Personal Attributes 

• Willingness to question and challenge assumptions will be necessary

• Dealing with ambiguity and being both resourceful and enterprising should be second nature to you

• Ability to communicate timelines and expectations effectively 

• Great collaborator, able to work across your own team and wider groups, and to extract the best from the resources you work with

• Organised mindset, bringing structure to your customer & colleague interactions and reliability to your regular commitments, able to maintain clear records and produce valuable reports

• Comfortable in a fast-paced environment in which change is constant – proven ability to be flexible and adaptive

This position is subject to a background check(s), including criminal, credit, and/or employment references. The candidate is required to complete the background check(s) once an offer has been accepted. This will be conducted by SUSE’s external provider, where legally permitted.

Job

Services

What We Offer 

We empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements.  

SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind. 

This is a compelling opportunity for the right person to join us as we continue to scale and prosper.   

If you’re a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, then please apply now!  

We give you the freedom to be yourself. You will work in a global community of unique individuals – like you – with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics.   

Sounds like the right fit for you? Click Apply to submit your resume. A recruiter will contact you if your skills match our current or any future positions. In the meantime, stay updated on the latest SUSE news and job vacancies by joining our Talent Community. 

SUSE Values 

• We are passionate about customers 

• We are respectful and inclusive  

• We are empowered and accountable   

• We are trustworthy and act with integrity  

• We are collaborative  

• We are SUSE!