Project Manager

WE'RE LUMA HEALTH.

Needing healthcare can be hard — getting care shouldn’t be.

We built Luma Health because we are all patients. We believe it should be easy to see and connect with our doctor. To get the care we need, when we need it.

So, we’ve created solutions to fix this problem. Our technology makes messaging easier, scheduling appointments more efficient, and it modernizes care delivery from beginning to end.

The Role: Project Manager

We are looking for a highly driven and empathetic Project Manager to join our Professional Services team. This role will serve as a hands-on strategic advisor, Luma product and platform expert to Luma's customers during implementation, and during other Professional Services engagements.

The Project Manager will be responsible for working closely with our Solution Consultants to design and deliver high impact value-driven solutions that align with the customer’s business goals. You will be responsible for overseeing the end-to-end process of implementation and engagement delivery, from initial planning and testing to go live and post-go live support. Your primary focus will be to ensure accurate and on time delivery of the Luma platform by effectively managing project timelines, resources, and communication throughout the entire Professional Services lifecycle.  

On a day to day basis, you will work closely with technical and business customer stakeholders from all levels through C-suite and cross-functionally within Luma from Sales, Customer Success to Engineering to craft comprehensive solutions that reflect a strong understanding of typical business challenges or common objectives faced by customers within healthcare settings. You are not afraid to drive difficult conversations and remove roadblocks to guide, negotiate and implement new workflows that drive increased business value. You are proficient at analyzing issues and obstacles to identify and settle the issue’s root cause, and can identify appropriate corrective action. 

You will also serve as an advocate to ensure standard processes are followed and contribute to developing new processes and frameworks to streamline the time and effort involved in professional services delivery.

The successful candidate will be a self-starter who has a track record of successfully delivering impactful healthcare solutions working through complex workflows with multiple stakeholders. This person is passionate about tackling difficult problems in healthcare and is excited by the ambiguity and opportunity that comes with working in a dynamic, fast-growing technology company.

What YOU will do at Luma Health

• Become an expert on the Luma Health platform and products
• Manage the solution design and implementation of customers from contract through launch that is aligned with Luma’s product growth strategy
• Project Management - develop detailed project plans, schedules, scoping documents and identify potential risks and issues and proactively mitigate.
• Understand customer’s anticipated business outcomes and “why” they partnered with Luma Health, working collaboratively and having very strong communications skills across various levels of a client organization
• Understand the current state workflows and handle customer expectations; negotiate solutions to complex problems with both the customer and third-party partners
• You will provide go live support and own documentation to ensure smooth transition of ownership to Support and the Customer Success team

Who You Are

• Background in healthcare customer success, management consulting, software implementation or project management at a health system, payer, EHR company, or third party in the healthcare IT space
• 5+ years in a customer-facing role or project management role interfacing with executive stakeholders and driving customer technical implementation. 
• Must be a team player as demonstrated through managing complex implementations with multiple work streams
• Have experience understanding health system / customer needs and translating them into achievable goals & impact drivers
• Resourceful and innovative thinker who can work through and solve problems
• A great listener with the ability to communicate with people in diverse roles
• Excellent project management skills and ability to collaborate across multiple internal and external stakeholders
• Experience in documenting business processes and wire-framing system designs using process flow diagram tools (e.g. Visio, Lucid) as well as making recommendations for future state improved processes 
• Have the ability to translate technical concepts to a variety of audiences from technical to operational to executive
• Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs
• Strong presentation skills; able to effectively present a point of view and clearly articulate the rationale to a variety of partners
• Strong communication skills, both written and verbal; able to optimally develop materials that are appropriate for the audience
• Bachelor's Degree or related field

What Would Set You Apart:

• Experience working in a growing start-up
• Experience working in healthcare

We Take Care of You!

• Competitive Health Benefits: Luma Health covers 99% of the employee and 85% of the dependent premium costs.
• Work Life Balance
• Flexible Time Off
• Wellness Programs
• Discounted Perks
• 401(k) and Company Equity

Don’t meet every single requirement? At Luma Health we are dedicated to building an inclusive workplace so if you’re excited about this role but your past experience doesn’t align  with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Luma Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We believe in order to thrive, businesses need a diverse team and leadership. We welcome every race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Everyone is welcome here.

Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Luma also include stock options + benefits (including medical, dental, and vision.)

Pay Range: $90,000—$110,000 USD

Note: we have been made aware of individuals fraudulently claiming to represent Luma Health recruiting. Please note that you will never be asked to submit payment or share financial information to participate in our interview process. All emails from Luma Health will come from "@lumahealth.io" email addresses. Any emails from other email addresses are scams. If you suspect that you've been contacted by a scammer, we recommend you cease all communication with the scammer and contact the FBI Internet Crime Complaint Center. If you'd like to verify the legitimacy of an email you've received from Luma Health recruiting, forward it to [email protected].