Conviva is the first and best place to go to understand and optimize digital customer experiences. Our Operational Data Platform harnesses full-census, comprehensive client-side telemetry—capturing every aspect of customer experience and engagement across all devices and linking them to the performance of underlying services, in real time and at a fraction of the cost of alternative solutions. Trusted by industry leaders like Disney, NBC, and the NFL, Conviva revolutionizes how businesses understand customer experience and engagement, maximizing satisfaction, conversion, and revenue.
Project Manager, Global Services Job Description
What you will do:
- Single point of contact for handling all project activities for all the assigned accounts, from initiation/onboarding, sensor integration, and validation, towards launch.
- Responsible for maintaining good data hygiene, integration health, and data coverage Accountable for following the Conviva guidelines and RACI on project delivery.
- Focus on quality outcomes with customer satisfaction
Escalate and/or manage risks promptly - Client Management:
- Develop and foster relationship with client through mails, meetings and on-site visits
- Encourage/guide clients to follow Conviva best practices
- Enable/configure Conviva products for the clients to maximise adoption o Provide services to clients based on contractual agreements
- Documentation, adept to use Confluence, JIRA, Salesforce and keep the account & project records up-to-date
- Create/modify Project plan, onboarding decks, QBR, project health reports, Issue log, communication log and such project artifacts
- Report project status internally and externally as per cadence, as well as ad-hoc if need be
What you will need to succeed:
- B.E. and a Minimum of 5+ years of Project implementation experience in a fast-paced environment - ideally in SaaS domain.
- Should be a champion for cross-functions collaboration (engineering, field, product etc) within Conviva and build the culture of One-Team.
- Eagerness to learn and solve customer problems.
- Instinct to act and help with sense of urgency, ownership and accountability.
- Right blend of Business acumen and technical know-how.
- Excellent written and verbal communication, presentation, and interpersonal skills.
Bonus: PMP certification, Prior experience with observability tools, data analytics, Big data solutions.
Privately held, Conviva is headquartered in Silicon Valley, California with offices and people around the globe. For more information, visit us at www.conviva.com. Join us to help extend our leadership position in big data streaming analytics to new audiences and markets!
What We Do
The Conviva Operational Data Platform is the first and only real-time stateful monitoring and analytics platform on the market empowering companies to perform real-time optimization of anything that impacts user experience across applications, networks, platforms, devices, access points, and more – connecting backend infrastructure performance to front-end revenue generation and everything in between.
Unlike current observability solutions that limit their focus primarily to infrastructure performance metrics, user-centric operational analytics gives you the capability to get a true real-time lens into everything impacting your users’ experience, enabling you to monitor, manage, and optimize their interactions like never before.
More than 250 industry leaders – including CBS, CNN, DAZN, HBO Max, Hulu, Red Bull, RTL, Sky, Sling TV, TED, Turner, and Univision – rely on Conviva to drive time-critical decisions at every level of their organization, reducing customer churn, increasing viewer engagement, driving new monetization models, and growing ROI.
In 2006, Conviva’s founders sparked a revolution that defined measurement, analytics, and user experience in streaming entertainment. Today, the company continues to push the industry forward and provide the insights and context companies need to thrive in the digital world.
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