About the Role
As a Project Manager in our Professional Services Team you will be responsible for managing our complex customer deployments as well as internal operational projects. The role requires strong project management skills, effective communication, and the ability to collaborate across teams. You'll play a pivotal role in driving best practices and process optimization to enable the team to scale. This position is ideal for someone with a solid background in project management, particularly in the SaaS industry, who thrives in a dynamic, fast-paced environment.
In this job, you will bring these skills
- Excellent project manager with proven experience executing large, cross functional, projects.
- Strong customer-facing skills are essential for interacting with clients, understanding their needs, and ensuring satisfaction with the project delivery.
- Strong collaborator and influencer who brings groups together and unifies around a common plan.
- Remain calm under pressure with an awareness for when to escalate or raise risks.
- Exceptional communicator who is able to effectively collaborate with technical and non-technical stakeholders in both written and verbal form.
- Goal-oriented with an ownership mentality, organized and strong executor.
- Strong attention to detail and high commitment to work standards for yourself and those around you.
- Willingness and ability to operate in a fast-paced, dynamic and high growth technology environment.
- 5+ years of Project Management experience, ideally working in a SaaS environment.
Role Responsibilities + Deliverables
- Create, maintain and execute project plans with objectives, deliverables, timelines, dependencies and owners for our more complex Abnormal deployments.
- In addition to customer-focused projects, you will drive internal operational projects within the Professional Services team, focusing on enhancing efficiencies and scaling the team’s capabilities.
- Conduct project status meetings for both internal and customer projects providing concise leadership updates and ensuring projects remain on track.
- Identify risks, proactively inform leadership and develop solutions to mitigate.
- Ensure all work related to the project meets the Abnormal standards of quality, holding the bar high.
- Ensure adherence to best practices and repeatable processes for operational excellence maintaining related documentation.
- Enhance our Professional Services Customer Satisfaction Program to drive response rates and achieve excellence.
#LI-LM1
At Abnormal Security certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. We know that benefits are also an important piece of your total compensation package. Learn more about our Compensation and Equity Philosophy on our Benefits & Perks page.
Base salary range:
$104,000—$122,300 USD
What We Do
The Abnormal Security platform protects enterprises from targeted email attacks. Abnormal Behavior Technology (ABX) models the identity of both employees and external senders, profiles relationships and analyzes email content to stop attacks that lead to account takeover, financial damage and organizational mistrust. Though one-click, API-based Office 365 and G Suite integration, Abnormal sets up in minutes and does not disrupt email flow.
Abnormal Security was founded in 2018 by CEO Evan Reiser, CTO Sanjay Jeyakumar, Head of Machine Learning Jeshua Bratman, and Founding Engineers Abhijit Bagri and Dmitry Chechik. The team previously built behavioral profiling and machine learning technologies at Twitter, Google and Pinterest that are being applied to solve a problem that costs organizations $1 billion per year, according to the FBI. The Abnormal Security platform stops targeted phishing, business email compromise and account takeover attacks that have never been seen before.
