Project Manager

The Project Manager will maintain, strengthen, and grow relationships with key clients through the management and delivery of multiple small to medium website and tech launch and enhancements projects concurrently, under supervision of a Sr. Project Manager or the Project Director of Web & Commerce. Must have excellent communication skills and flawless planning capabilities. Responsible for supervising and coordinating the efforts of product, engineering, design, analytics, and QA teams to effectively deliver upon contracted deliverables and client expectations. The ideal candidate has some previous experience as a project manager in a digital agency. This role will report into the Project Director of Web & Commerce, or a Sr. Project Manager.

Key Responsibilities and Accountabilities

• Responsible for managing execution of client engagements, in partnership with Client Partnership, with a focus on quality, budget and schedule in order to both set (i.e., plan and scope) and meet (i.e., manage) upon contracted requirements
• Monitor all assigned project processes and operations for time and resource efficiencies, cost management, and process improvement opportunities
• Monitor financial, resource and quality “health” of all assigned projects and recommend course corrections to mitigate issues; provide client engagement leadership team regular updates on project health
• Develop and document project parameters including scope, schedule, budgets, specifications; create, update and monitor project schedules for all assigned projects within enterprise project management tool (i.e., Workfront)
• Active ownership and accountability for all assigned projects through final delivery and client sign-off, meeting all timeline milestones and delivering within the approved budgets
• Manage engineering & development requirements and tasks within project management tool (i.e., Jira); Facilitate proper quality assurance testing
• Conduct and lead kick-off and status meetings regularly with internal teams and ensure thorough communication with all stakeholders at all stages of every project
• Communicate project status effectively and identify and inform team leads of perceived risks
• Closely monitor budgets, establish plans and processes to avoid and/or resolve scope creep, budget overages, or efficiency issues
• Develop and manage project budgets; assist client partnership in accurate revenue forecasting; be accountable for project profitability (mitigating margin erosion); contribute other financial reporting as required by client engagement leadership
• Maintain optimal utilization of internal project team members and help identify when contract or fulltime staff augmentation is necessary
• Champion existing processes while also identifying and presenting potential improvements to PMO leadership
• Participate in retrospectives both at the project and program level as requested

Qualifications, Skills, and Abilities

• 2-5 years of client and project management experience with an interactive agency managing digital programs 
• Bachelor’s Degree or Advanced Degree preferred
• Experience working with product, engineering, design, analytics, and QA teams resources
• Ability to multitask and prioritize under ever-changing needs and schedules, handling multiple projects at once while meeting tight deadlines and adhering to budgets 
• Adaptability; able to refocus team priorities and tasks, delegating effectively
• Proven project management skills with an understanding of processes (timeline development, trafficking, risk management, etc.) and quality assurance/control (QA/QC) and project acceptance protocols
• Strong oral and written communication skills
• Excellent analytical skills, strategic thinking, and solution oriented 
• Self-motivated with effective decision-making skills 
• Demonstrated strong planning and organizational skills; highly detail-oriented 
• Proficiency in Word, Excel, and MS Project a plus
• Experience with Jira, Workfront, Teams, and/or SharePoint a plus